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netbuddysucx's avatar
netbuddysucx
Follower
Mar 18, 2020

MR1100 Broadband issues

Friday 13 my netbuddy/ATT internet went down. On the nighthawk is show mobile broadband disconnected. Signal is 3 bars but has H where the LTE was. I log into Netgear app and it says unable to connect to the network. Check your APN settings and try again. Monday I perform factory reset but still coming up with the same issue. I tried some old APN setting found on Netgear community but still no luck.

3 Replies

  • rm125's avatar
    rm125
    Aspirant
    Mar 23, 2020

    lost netbuddy data as well, not sure if there coming back

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Mar 23, 2020

      Hi netbuddysucx and rm125

       

      May we please know the device SKU (e.g. MR1100-100NAS)? This can be checked on the box of the product or on the barcode label
      What is the firmware version? 

       

      Regards,
      Blanca
      Community Team

       

       

      • rm125's avatar
        rm125
        Aspirant
        Mar 24, 2020

        MR1100 -1A1NAS      and f/w ver NTG9X50C_12.05.05.14