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Tinteex's avatar
Tinteex
Aspirant
Dec 30, 2019

MR1100 Failed to update Firmware. Now it wont boot.

I bought a M1 April 10th 2019 in Taiwan. 3 Weeks Ago it asked me to update it.  Sadly it got stuck and shut down. Now when it boots, it will forever say "Updating Device" "Please do not power off"

Its very frustrating since this Modem is bought recently.

How can i fix this Problem?

Pressing the reset button does nothing.

i NEED this modem for my daily work! I would really appreciate help to make it work again.

7 Replies

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi Tinteex

       

      Welcome to NETGEAR Community!

       

      Please remove the SIM card, press the reset button for longer than 5 seconds until you see a change in the LED then let go. 

       

      Regards,
      Blanca
      Community Team

       

      • Tinteex's avatar
        Tinteex
        Aspirant

        Hello Bianca.

         

        Thank you for your reply, however i stated in my opening post already, that i tried the reset button , it did not work.

         

        Edit :  I attached a foto for you to see.

         

        things i tried

         

        - try reset button with and without simcard

        - try reset button with and without battery (using usb cable)
        - try to connect it to my pc via usb

        - try to see if maybe the wifi still works and just the interface is bugged (sadly no)

         

         

        Please note that the top right LED is never blinking.

         

        I hope theres a solution, i bought 2 of these modems in april 2019, the other one is working fine.

        kind regards.