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Lb15's avatar
Lb15
Tutor
Feb 27, 2021

MR1100 New Battery Not Charging

I have been using this model for about 2 years. Just recently the battery it came with started to swell, so I bought a new one online. It would not charge (showed an empty battery icon) so I returned it thinking it was a defective battery. I got a new one, different brand, and I’m still having the same problem.

The unit turns on when connected to AC wall socket without battery, and it still works and charges with the old, swollen battery. But when I insert the new battery it immediately goes to a screen with an empty battery icon (no lightning bolt). I left it overnight and it still never charged. Any ideas?

15 Replies

  • I should mention...I tried rebooting it, a hard factory reset, and I have the latest firmware installed.
  • You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

    Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

    Mobile Routers, Hotspots & Modems

    I will ask the Netgear moderator to move your message.

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi Lb15


      Welcome to NETGEAR Community!

       

      May we please know the device SKU (e.g. MR1100-100NAS)?

      What is the model number of the new battery? 

       

      Regards,
      Blanca
      Community Team
       

      • Lb15's avatar
        Lb15
        Tutor
        Device SKU: 6112B

        Battery Model No: W-10a
    • korkyjoe's avatar
      korkyjoe
      Aspirant

      Im Having the same problems my origanal battery swelled and I bought A new one and I get Error code 3 Remave battery and usb.. if I plug it in and then put battery in It will not charge the battery??

    • Lb15's avatar
      Lb15
      Tutor

      Nope. I've been using it plugged in. 

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired

        Hi Lb15 and Sauce73

         

        Kindly access MR1100 settings page and check TETHERING section. 

         

        Go to Setup > Router Setup > Tethering > select Charge only

         

        Regards,
        Blanca
        Community Team