MR2100

I have got a MR2100 and the modem keeps freezing dropping out and the only way to fix it is to open the back take the battery out and restart it.

I have tried resetting it and then it started coming up with "Thank you for purchasing Netgear Lets set you system up"

Now it has gone back to just freezing. I think that there is a fault but telstra wont give me a replacement while this one is sent away for repair meaning that I will be without a modem for 4-6 weeks.

Does anyone have any suggestions that I can do to fix this??

Thanks

ArodiD
Jul 12, 2019
Hi Lyndall and Brucewh2 ,

Can you please provide the FW versions of your units? The latest FW is 10.13.05.00 so I would recommend upgrading to the latest firmware if you have not already.

Regards,

Arodi

Community Team

5 Replies

Brucewh2
Aspirant
Jul 11, 2019
I am having the same problem with the Nighthawk freezing (and with TELSTRA attitude) also the unit switches off after about 1 to 1.5 hours. Very frustrating when wanting to print randomly from laptop or mobile device. Nighthawk is only 11 days from purchase.
- ArodiD
  NETGEAR Expert
  Jul 12, 2019
  Hi Lyndall and Brucewh2 ,
  
  Can you please provide the FW versions of your units? The latest FW is 10.13.05.00 so I would recommend upgrading to the latest firmware if you have not already.
  
  Regards,
  
  Arodi
  
  Community Team
  - Brucewh2
    Aspirant
    Jul 13, 2019
    After several attempts I was able to download the firmware upgrade and the unit is now working correctly.
    TELSTRA needs to be advised of this fix, as they are telling users that the unit will need to be sent away for repair and would be away for up to three weeks.

Forum Discussion

MR2100