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Radiocooke's avatar
Radiocooke
Aspirant
Jun 28, 2022

MR5200-100EUS firmware NTGX55_12.04.12.00

Hello,

Where can I download firmware NTGX55_12.04.12.00 for my MR5200-100EUS? I am currently on NTGX55_12.04.10.01, and the Check for updates just hangs whenever I try to run it. From what I read on the community posts NTGX55_12.04.12.00 solves a lot of issues with the device.

11 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jul 06, 2022

    Hi Radiocooke

     

    Welcome to NETGEAR Community!

     

    Who is your Internet Provider? It may be that the ISP is blocking the update. Do you have another SIM Card that you can try? 

     

    If none, please enable data offloading then try again updating the firmware. 

     

    Regards,
    Blanca
    Community Team

    • Radiocooke's avatar
      Radiocooke
      Aspirant
      Jul 06, 2022

      My provider is AT&T. I can try enabling offloading and see if that works. I assumed Netgear would just have the file available for download somewhere though. Is that not the case?

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Jul 06, 2022

        Hi Radiocooke

         

         MR5200-100EUS is an EU SKU. Where did you purchase the device? 

        As for the firmware file, let me check this with the team and will get back to you. 

         

        Regards,
        Blanca
        Community Team