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RobotPirate's avatar
RobotPirate
Aspirant
Jun 17, 2021

My new Nighthawk M1 hot spot sometimes gets in a loop with "netgear" screen and will not start up

Just got this earlier this week

 

My new Nighthawk M1 hot spot sometimes gets in a loop with "netgear" screen and will not start up

 

Also sometimes when it is cold it keeps reboting, what do I do?

10 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jun 21, 2021

    Please advise whether your device SKU is MR1100-100NAS. If so, please advise the FW verison and PRI version on the device.

     

    What is the carrier you are using with M1?

     

    Thanks

    • RobotPirate's avatar
      RobotPirate
      Aspirant
      Jun 21, 2021

      My device is the MR1100-2A1NAS

       

      Firmware Version NTG9X50C_12.06.21.00

       

      We use ATT as a carrier

       

       

      The device is working now but sometime when plugged in using no battery, it gets in a loop, shows NETGEAR on screen, then the ATT LOGO, then repeats 4-5 times and I have to unplug device to restart the cycle

       

       

      Also it restarts sometimes when I click "connect" on my PC, it will instantly reboot

       

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Jun 21, 2021

        AT&T just released a new update with FW version 12.06.39.00. Please upgrade to the latest version and see whether the issue goes away.

         

        If you use a device heavily, better to insert battery or use a QC PA when not using battery. 

         

        It is a typical sign that PA can't provide enough power when using no battery and clicking Connect button results in device reboot.

         

        Thanks

        John