NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
akido
Jan 03, 2017Apprentice
Netgear 810 update
Netgear 810 unlocked
I often check the device touch screen for a chance to get a new update to resolve the many issues I suffer from,but sadly nothing in the air ,wonder how netgear a networking company commit so silly mistake
I hope an urgent update looks the light the quickest way
I often check the device touch screen for a chance to get a new update to resolve the many issues I suffer from,but sadly nothing in the air ,wonder how netgear a networking company commit so silly mistake
I hope an urgent update looks the light the quickest way
The release is still on track for Mar 20.
Steve
187 Replies
- akidoApprenticeAre u sure steve of the date coz am frustrated of the many bugs i suffer from
- steveswNETGEAR Expert
The release is still on track for Mar 20.
Steve
- kirayamtoApprentice
hello every one i update new firmware from OTA already
the version is Firmware Version:NTG9X40C_11.14.08.18Firmware Build Date:2017/03/09App Version:NTG9X40C_11.14.08.18
this is improve speed and stable
thank you netgear team.
- akidoApprenticeAsk everybody who upated to post his feedback and tell what has been solved and what still unsolved and the new issues that discovered with the new fw
With all the hope netgear would keep a close eye on that device- TeeJay74Virtuoso
Web management 4G+ icon now visible all the time which is good. Upload speed fixed. When LTE ALL selected, APN changes between public or private seem to work correctly. Device startup time is faster. Main concern is that new USB connectivity issue seems to be true. After AC810 firmware update, Dovado PRO AC router and Netgear Aircard Smart Cradle do not detect AC810 correctly anymore. I have already posted some data to various experts to be analyzed.
- iPharaonInitiate
Zyxel Keenetic Giga 3 also does not see the AC810 after the firmware update.
- lukiAspirantbefore update connection with router worked perfectly.
Hello All,
today I have made the Update on the AC810S on the Firmware Version NTG9X40C_11.14.08.18 (Date 2017/03/09).
Befor the Update run, my AC810S on the Zain Air Cradle has a valid Internet Comnnect (to forward Internet to the LAN Ports - after the Update the Air Cradle has no longer Internet Access....and when you plug on the AC810 it is still in not connected Mode and not turns to the former shown "Device Connected on Cradle"-Mode.
What to do to fix this issue ????
Thanks for Support
zapadak
Sorry the Model was lost in the former Post:
AC810S (Free Model) + Air Cradle DC112 A Zain Version (FW:V1.0.0.4_1.0.60 - is it planned to Update this Firmware in next Future ?)
- steveswNETGEAR Expert
Hi,
Netgear has confirmed and identified the root cause of the issue affecting interoperability with the DC112A cradle and which is likely causing the reported problems with other 3rd party routers.
The root cause of the issue is related to a change made to the AC810's USB driver descriptors to resolve some compatibility issues in newer versions of Windows.
Given the cradle and router interoperability issues this change has caused, we have decided to remove the change in the short term and repost a new AC810 firmware package.
The current update package has been removed from the update server and a new package will be posted as quickly as possible.
Longer term, we will look at how best to re-introduce the USB driver change while minimizing impact to the cradle and other routers.
Thanks for your patience as we work to resolve this matter.
Steve
- lewisreedAspirant
Greetings to all,
Following the update time-stamped March 9, 2017, I recently have noticed my Netgear AC810S restarting, it seems nothing has changed since the update time-stamped Feb 23, 2016. I am wild-guessing why such an annoying issue is still available.
Hope next time your staff repair.
TIA.
- akidoApprenticeSteve plz note all the inconvenencies reported by community members so that the next update would fix the max of errors and issues
- akidoApprenticeI can add another issue which remains irresolved about losing internet connection from the pc (dell 3040; windows 10) connected with network cable rj45 and the netgear 810 is plugged to usb port just for charge
- akidoApprenticeAfter update the modem doesnt work if plugged to power and battery being removed
- TeeJay74Virtuoso
Generally speaking, I think AC810 is not intended to use without battery.
- lewisreedAspirant
Hi all,
imagine my surprise when after the update dated 2017-03-20 i first plugged my 810s to Mac via USB 2.0. It worked out fine.
Windows users might be experiencing issues due to the very nature of a wicked OS fabricated by M$.
- alpha007Aspirant
new update could solve this problems. but...
- DMQ8Initiate
Hi,
Today updated my Netgear 810s to Firmware Version:NTG9X40C_11.14.08.19 and now Netgear DC112a cradle (Zain) on Firmware Version: V1.0.0.4_1.0.60 seems to be not compatible to work togeather, any solution?
On the 810s screen when docking it to the cradle, a USB icon appears and it's charging the device, but the icon that used to show on screen with the USB icon when it's identifying the cradle and using it as wifi is no more showing up. The 810s wifi is still remaining to be ON and not transferred to the cradle, wifi of cradle remaining to be ON with no internet from the 810s (Internet led is off on cradle) and lost the ability of accessing the 810s web interface through the cradle wifi. Do the (zain) cradle need new firmware to support 810s new firmware? Or is it 810s new firmware is causing the issue? Can I retain back to 810s previous firmware?
Please let me know if any other information might be useful to solve this issue.
Thanks for support.