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Netgear 810S cannot connect to printer
I have just received this device and set it up on my computer - it is added to the network as well as my HP Envy 5640 wireless printer and shows both devices in the main wifi section but when I try to print it cannot see my printer on the network. Can you please help me as Telstra technical team were unable to help me with a solution. I can access the internet and print on my printer using the Eprint function on my printer but I cannot print anything from my computer to the printer. Help please???
Thanks - I have solved the problem by purchasing the Netgear Aircard Smart cradle and it now connects like it is meant to.
10 Replies
Hey Rapshar. Have you tried printing with the hotspot out of the cradle (assuming you have a mobile hotspot device like Telstra AdvanceII etc)? You may need to adjust your cradle settings via the "Genie" web interface found by opening up the web browser and typing: http://m.home/index.html
Check to see if your SSID is broadcasting or not from your cradle. You may need to go through the wizard on your printer to pick up the correct SSID (when your hotspot is in the cradle). You may also have issue with what band your WiFi is working on (either 2.4 or 5Ghz). Many printers only operate on 2.4Ghz settings, so if your 810s is set to only broadcast an SSID on the 5Ghz, then your printer might see it, but cannot communicate with it.
Try checking your SSID settings via the web interface and see if it's the same as what your printer sees.
Hi
Thanks for your help. Device didn't come with a cradle (4GX Advanced III) and the SSID is the same on printer as device and the computer and WiFi band is set to 2.4ghz on auto.
Hey Rapshar. What computer are you using (operating system etc.)?