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Danielaurence's avatar
Danielaurence
Follower
Mar 10, 2023

Netgear Nighthawk MR1100 M1 Frozen on Boot Logo with Solid Amber Light and Won't Hard Reset

Hello,

 

I have been using an M1 mobile router with an AT&T sim card for my rural home internet, but recently, when turning on the device, it has frozen with just the "NETGEAR" boot logo and a solid amber light. This happens every time the device is booted up, and it is completely unresponsive. It will not power down, hard reset, or be detected when connected to a PC. The only way to power it down is to remove the battery. I have tried removing the sim card and holding down the reset button, but it is completely unresponsive.

 

IMEI: 015161000747447

SKU: 6420B

 

Any troubleshooting help is greatly appreciated, as I rely on this device for my work. Thank you.

Troubleshooting

1 Reply

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Mar 12, 2023
    Danielaurence wrote:

    Hello,

     

    I have been using an M1 mobile router with an AT&T sim card for my rural home internet, but recently, when turning on the device, it has frozen with just the "NETGEAR" boot logo and a solid amber light. This happens every time the device is booted up, and it is completely unresponsive. It will not power down, hard reset, or be detected when connected to a PC. The only way to power it down is to remove the battery. I have tried removing the sim card and holding down the reset button, but it is completely unresponsive.

     

    IMEI: 015161000747447

    SKU: 6420B

     

    Any troubleshooting help is greatly appreciated, as I rely on this device for my work. Thank you.

    If the device can't boot up without SIM, it may be broken permanently.

    Thanks