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DavidHD's avatar
DavidHD
Follower
Jul 01, 2026

Netgear Support not responding

MS_ Router freezes at the 5G logo screen_MR7450

 

This issue has been going on for well over a month and Netgear Support have been unable to resolve the problem for me? They have even stopped responding to my messages. I have spent hours on the support centre with them and they keep asking mr to send them a .json file which I have done several times.

 

Can someone please let me know what my next step should be. I am based in the UK. Is there a UK telephone number for Netgear Support that I can use. Has anyone experienced similar issues with the Netgear Nighthawk MR7450.

 

David

 

 

mr6500

1 Reply

  • kimsh's avatar
    kimsh
    Aspirant
    Jul 04, 2026

    Try the following steps:

     

    Remove the SIM card and power on the router.

    If it boots successfully, enable Airplane Mode.

    Change the network mode to 4G Only, then power the router off.

    Reinsert the SIM card and turn the router back on.

     

    I'm using an MR6150, and I experienced the same issue. With this method, I was able to boot the router in 4G Only mode.

     

    If this works for you, it most likely indicates a firmware issue, and unfortunately there's not much you can do on your own. In my case, I downgraded the firmware and eventually found a version that allowed the router to boot normally in 5G mode again.

     

    I'm not sure whether there is a firmware version for the MR7450 that fixes this problem. If there isn't, you'll probably have to wait for Netgear to release a firmware update that resolves the issue.