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eburden97's avatar
eburden97
Follower
Jan 17, 2024

Netgear Zain M5 does not provide internet

I recently bought a Zain M5 and have a sim with data on it. The puck connects to data but when I connect any if my devices to it I don't get any internet. I've tried resetting it and looking for updates but nothing is working. My firmware version is NGTX55_12.04.18.00

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    Jan 17, 2024
    eburden97 wrote:
    I recently bought a Zain M5 and have a sim with data on it.

    What's that?

     

    I find no Zain M5 in Netgear's system.

     

    M5 isn't a model number either. It is a label put on a number of mobile routers. MR5200?

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jan 23, 2024

      Hi eburden97,

       

      If you are connected to the mobile router but cannot connect to the Internet, I suggest to do the following: 


      • Check the display status on the mobile router’s LCD screen.
      • Make sure that network coverage is available in your area.
      • Make sure that your micro SIM card is active and enabled with data services.
      • Confirm that your account is activated and that no other Internet connections are
      active.
      • Switch your mobile router off and on and restart your computer or WiFi device.

       

      Regards,
      Blanca
      Community Team