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Forum Discussion

Gina99's avatar
Gina99
Aspirant
Jan 19, 2020
Solved

Night Hawk M1

On the screen of the router it says - "Data usage not available at this time" It used to show our data usage until about 2 months ago and don't know why? 

Any suggestions would be appreciated please.

  • Blanca_O's avatar
    Blanca_O
    Jan 23, 2020

    Hi Gina99

     

    Please be informed that firmware upgrade has been released for MR1100 Telstra Variant. This is to address the data usage issue not available. Kindly check your device for new firmware update and provide feedback. 

     

    Firmware version is 12.06.08.00

     

    Regards,
    Blanca
    Community Team
     

10 Replies

    • Gina99's avatar
      Gina99
      Aspirant
      Jan 29, 2020

      HI, 

      I FOUND THE SKU DETAILS SEE ABOVE. ALSO WE RECENTLY UPDATED FROM 10 GB  TO 50 GB SO COULD THIS BE WHY IT'S NOT SHOWING DATA USAGE???

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jan 23, 2020

    Hi Gina99

     

    Please be informed that firmware upgrade has been released for MR1100 Telstra Variant. This is to address the data usage issue not available. Kindly check your device for new firmware update and provide feedback. 

     

    Firmware version is 12.06.08.00

     

    Regards,
    Blanca
    Community Team
     

    • Nightwho's avatar
      Nightwho
      Aspirant
      Jan 25, 2020

      Hi Blanca,

      I tried to update the new firmware for a friends, who has the Nighthawk M1 Mobile Router.

      To my surprise,the update didn’t download. The text box said “ Update Error ,The update couldn’t be updated and the mobile router will automatically re-check for an available update within 48 hrs “

      Can you tell me what’s happening with this new firmware  not being able to download.

      I did the manual update but this also came up with a error.

       

      kind Regards 

      nightwho

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Jan 25, 2020

        Please let me know your device SKU name. I will check for you.

         

        Thanks

    • Gina99's avatar
      Gina99
      Aspirant
      Jan 31, 2020

      Thanks so much for everyones help. All sorted out now and working fine!