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nokiahelp's avatar
nokiahelp
Tutor
Apr 23, 2019
Solved

Nighthawk M1 - SIM card not compatible ?

Hello!

I've recently purchased a Telstra Nighthawk M1 but it seems not to be compatible with “new” SIM cards (at least in France). My carrier is Free Mobile and my 8 years old SIM card is detected (my SIM code is asked) whereas my 8 days old SIM card isn’t detected (“no SIM card found” message).

 

This type of incompatibility was very present in 2012: (French links)

https://www.universfreebox.com/article/16497/La-carte-SIM-nouvelle-generation-de-Free-Mobile-poserait-des-problemes-de-compatibilite

https://www.tomshardware.fr/free-mobile-et-les-cartes-sim-pas-de-nfc-ou-de-55-v/

https://fr.wikipedia.org/wiki/Carte_SIM#Interface_physique

 

Am I the only one with this problem? The router hardware revision is 1.0.

Thanks!

  • nokiahelp's avatar
    nokiahelp
    May 11, 2019

    Blanca_O I did other test with the 3 last SIM cards : as they are 4FF, I tested with an adapter* from 4FF to 3FF and they works, so my new 3FF SIM card is the problem. A solution is to purchase a 4FF Free Mobile SIM card + use an adapter.

     

    Thanks for your help, problem solved ! :smileyhappy:

     

    *Yes I hadn't tested with an adapter, so obvious and stupid ^^

5 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Apr 24, 2019

    Hi nokiahelp

     

    Welcome to NETGEAR Community! 

     

    Is the new Sim card same carrier as with your old sim card? 

    If you will insert the new sim card to your phone, does it detect the sim card? 

    Please access the M1 settings page and check for new firmware released. May we please know current firmware version? 


    Regards, 
    Blanca 
    Community Team

    • nokiahelp's avatar
      nokiahelp
      Tutor
      Apr 24, 2019

      Hi, thank you for your interest :)

      The new SIM card is same carrier (Free Mobile) as with my old SIM card.

      Both cards are perfectly recognize in my OnePlus One phone.

      If I check for firmware updates it's said "Up to date" : NTG9X50C_12.06.02.00

       

       

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      May 01, 2019

      Hi nokiahelp

       

      Please check your inbox. 

       

      Regards, 
      Blanca 
      Community Team

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        May 01, 2019

        Hi nokiahelp, 

         

        Please check your inbox. 

         

        Regards, 
        Blanca 
        Community Team