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Forum Discussion

jenjo77's avatar
jenjo77
Aspirant
Jul 19, 2017

I received a Netgear Nighthawk M1 23 May 2017 as a replacement for one I received in March. The problem is similar and happened almost two months to the date –

  • The Netgear has been working well, but last night it wouldn't recharge, and now it seems totally dead.
  • It had recharged [via wall mount socket] to approx. 80%, and yet when I returned around 10 mins later the charge had totally drained so that there was only one bar in the battery image.
  • I tried recharging instead via the USB port in my computer, and went to m.home, but while I still had wifi, for a brief tine, the page just kept trying to load. I checked a Netgear support page, and other people had had the same problem, with the battery draining rather than charging. They thought it was the adaptor.
  • Now the Netgear won’t turn on, no lights, nothing. No lightning bolt to show charging. 
  • I have removed the battery and put it back in, and tried to reboot the router to no avail.

Is this common with Netgear Nighthawks? Should I buy a nbew battery? Is it the adaptor? Desperate minds want to know!

 

  • ajohnsonmc's avatar
    ajohnsonmc
    Tutor
    Jul 19, 2017

    Hi there,

    After advice from this site I used a different adaptor (wall mount) and the unit seems to be working fine now (at least for the last eight weeks). Good luck. A

     

    • jenjo77's avatar
      jenjo77
      Aspirant
      Jul 19, 2017

      Thanks, A.

       

      Telstra is replacing the Nighthawk since it is still under warranty, but this is the second time it's happened in exactly the same way, two months between each time. I'm getting spooked about the two month doom-time! I'll try it again and see what happens in september!

      • CVDW's avatar
        CVDW
        Initiate
        Aug 08, 2017

        I had the same problems. I removed the battery. The Nighthawk even diden't startup without the battey on a 2.4 Amp. adaptor. I did try it over and over again, .........but

        But afther I removed the sim (sim-card), it started without any problem. I put back the battery and could see the battery was almost completly loaded. Somthing about 80%.  So my Nighthawk is working again.

        I hope this wil work for others as well. Good luck

         

        CVDW from Holland (I boucht the Nigthawk M1 in april 2017 at Telstra's Sydney, Australia)

    • Zoomtank99's avatar
      Zoomtank99
      Aspirant
      Sep 16, 2018
      .. Hence, you're entitled for asking a compensation over the router's charger, ain't you?!