Forum Discussion

Tutor

May 17, 2017

Nighthawk M1 battery charging problem

I have just bought a Netgear Nighthawk M1 through Telstra to enable working in the field. Plugged into the wallmount to charge and the battery seems to drain instead. It will only charge through USB ...

Aspirant

Nov 05, 2017

I’m having the same issue and the battery gets super hot I’m scared it’s going to burn my house down and netgear is not offering support in a timely manner

JamesGL

NETGEAR Employee Retired

Nov 10, 2017

Hi Dom198,

You have to contact Telstra and have it replaced.

https://kb.netgear.com/23955/How-to-get-an-AirCard-product-warranty-Return-Materials-Authorization-RMA-repair-purchased-obtained-from-an-Internet-Service-Provider

ajohnsonmc
Tutor
Nov 10, 2017
Hi there, this link is for an AirCard replacement request, not for the Nighthawk.Telstra won't accept it.