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Forum Discussion

tilba16's avatar
tilba16
Aspirant
Mar 04, 2018

Yes I too have the same issue having bought the unit yesterday from Telstra in Sydney. Wanted to used as a fixed hotspot as I was getting hopeless speeds from Optus cable I decided to outlay quite a bit to at least get a decent consistent download speed. Took the battery out and found the unit would power off and on continually. Put the battery back in and it worked but did not get past 44% after charging for 24 hours.

Saw this post and substituted my Ipad charger for the netgear adapter and have not seen any more issues.

Returning this unit today for replacement but am not confident that the next one will work as the problem seems to be the adapter.

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Mar 05, 2018

    Hi Tilba16,

    Thank you for adding to the post. Please let us know with the new unit. Thank you again. :]

     

     

    - Jason N

    • Cage1010's avatar
      Cage1010
      Guide
      Mar 10, 2018

      New firmware(NTG9X50C_10.25.01.00) has released.

      I have updated it and testing now~^ ^

      In the Device Info, adding a Battery Charge Status~~~

      • Gbear1984's avatar
        Gbear1984
        Tutor
        Mar 11, 2018
        How is it going so far? Encounter and random restart?

        Hope to hear more from you! 😊
    • tilba16's avatar
      tilba16
      Aspirant
      Mar 12, 2018

      Afetr monitoring the unit for a week battery charge is at 100% and no further issues.

      • Cage1010's avatar
        Cage1010
        Guide
        Apr 24, 2018

        Today, I received a firmware update message, and I finished the update.

        Right now the firmware version is NTG9X50C_10.25.01.01.

        FYI~

        Not sure what is updated. No release log file.

  • Zoomtank99's avatar
    Zoomtank99
    Aspirant
    Sep 16, 2018
    No avail... I've tried with S8 and Huawei Mate 9 chargers... useless both of them..!
    It seems is some hardware issues, because already updated to the latest version of firmware, removed and reinserted SIM card, change the charging feature from "charge and tether" to "charge only" in Settings-General-Router (scroll to bottom)... none of these worked so far! Definitely I'll return the unit to the shop and waiting a new model release!