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Forum Discussion
Nighthawk M1 battery flat and offline in morning
Hello, I have a Telstra Nighthawk M1, works pretty well. Happy with the speeds, the form factor, real ethernet port and on the very infrequent times I use it without power the battery life. ...
Quite a few people here recommend the purchase of a QuickCharge capable USB charger. Initially I wondered why, because when initially charging my new M1 I measured 1.8A @ 5V = 9W with the supplied charger and 1A @ 9V = 9W with a QuickCharge compatible one, i.e. it would draw the same amount of power either way.
But the situation is different when the device gets hot while running on battery power and I hook it up to a charger then. As already said in this thread the M1 will not really charge due to the temperature exceeding 40°C, but in this situation it does draw a bit more power with QuickCharge than without. The difference is not really big but (depending on how much power the M1 currently needs for itself which varies) might help to prevent further battery depletion. With a normal USB charger connected the battery will definitely drain.
So yes, a QuickCharge capable charger is superior for long term operation.
My apologies in advance if this were already brought up but I was only able to read 1/2 of the posts on this thread.
The following thread helps explain charging requirements for the M1 device - basically, the included 1A charger is garbage, and I already sent Netgear Tech Support Level 2 this info (thus, no word from them). And a simple high amperage (e.g. 2.4A) will not work stabily, it has to be a QC3.0 or QC2.0 to work, I have verified this with my US-based (AT&T) version. Hope this helps in the discussion.
n3t wrote:
@Quite a few people here recommend the purchase of a QuickCharge capable USB charger. Initially I wondered why, because when initially charging my new M1 I measured 1.8A @ 5V = 9W with the supplied charger and 1A @ 9V = 9W with a QuickCharge compatible one, i.e. it would draw the same amount of power either way.
But the situation is different when the device gets hot while running on battery power and I hook it up to a charger then. As already said in this thread the M1 will not really charge due to the temperature exceeding 40°C, but in this situation it does draw a bit more power with QuickCharge than without. The difference is not really big but (depending on how much power the M1 currently needs for itself which varies) might help to prevent further battery depletion. With a normal USB charger connected the battery will definitely drain.
So yes, a QuickCharge capable charger is superior for long term operation.
winger13 wrote:
The following thread helps explain charging requirements for the M1 device - basically, the included 1A charger is garbage, and I already sent Netgear Tech Support Level 2 this info (thus, no word from them).
Actually my MR1100-100EUS (the European version, bought May 2018 from Amazon Germany) did come with a 5V 2A charger. It's still not a QuickCharge enabled one, but if you only got an underpowered 1A one back then, Netgear has already improved on it.
- Sorry, typo, mine came with the 5v 2A under powered charging block.
Is there any update on this issue? I have unfortunately had this issue since I bought my MR1100 new in Feb.
- I'm a new Nighthawk M1 user and I am experiencing pretty much the same power issues. I cannot charge my unit if i turn on the unit. I live in country where ambient temeprature around 36C. If i turn on the unit and start using, the batery temperature will raise around 38C. And if i charge the unit at same time using qc 3.0 charger, the battery temperature will raise up to 42C.. and the unit will stop charge and the battery will drain. I have to take out the battery in freezer for 5 minutes to cool down the battery, then charge again. After charge around 30%, the battery fet hot again.
The threshold for start charging around 37C is impossible to achieve unless the device need to be turn off. Hope netgear team will revise charging threshold for us who live in hot country. The current threshold is very low for us and annoying. I would suggest 45C is better and more practical than 37C. - We are likely not going to hear anything. This M1 is already considered an old device and Netgear is moving onto selling newer, better things. IMO Netgear only has resources for about six months of a devices' release to actively support it. That doesn't say serious issues aren't addressed after that six months, but it has to be serious. In the meantime, we have apparent well-intentioned Netgear reps here on the forums trying to maintain some loyalty to Netgear products by being nice/giving hope. Unfortunately, this is a fact of life with Netgear now. I have been a long term Netgear customer and has seen 'real' support go down the drain in recent years.
I removed the rear cover and pulled the battery and my M1 runs perfectly fine now and never overheats. it really is a heat issue that causes the battery to drain and not charge. mine has been working fine for months.
I was debating on drolling the rear cover or adding a small fan, but just run it without the cover and haven't had an issue.