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Forum Discussion

kcey's avatar
kcey
Tutor
Apr 24, 2018
Solved

Nighthawk M1: Device offline after firmware update.

After installing the data usage corrective firmware my unit is dead. Light indication is alternate blue and amber flashes.

Any suggestions?

Firmware
  • kcey's avatar
    kcey
    Apr 26, 2018

    So I took the unit to Telstra. They took the battery and sim card out then replaced both. IT WORKED!!!

    YAY!!

7 Replies

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Apr 24, 2018

    Hi kcey,

    Have you done a factory reset after your update? Which model M1 is your device? (Telstra / AT&T / etc.)

    What firmware version are you at?

    Please let me know. :]

     

     

    - Jason N

    • kcey's avatar
      kcey
      Tutor
      Apr 25, 2018

      Factory reset:- no change.

      Not able to use either the app or web as the nighthawk is not on any network (dead).

      Firmware used:- MR1100-1TLAUS_23113199_NTG9x50C_10.25.01.01_00_TELSTRA_03.22.secc.spk 

      The unit continues to blink at me. Blue then amber. Nothing else happening!

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Apr 26, 2018

    Hi kcey,

    Thank you for updating us. I will note this for future reference.

    I'm glad your issue has been resolved. :]

     

     

    - Jason N