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Forum Discussion
NightHawk M1 does not show usage data and is attempting to detect service
Fireware has been updated and is running on the following NTG9X50C_12.06.08.00 no other updates available. The device has had no date usage for the past month and after doing a factory reset the device is now showing detecting service. I am able to connect to the device and use the internet. I do believe this is a Netgear issue. the service provider is telstra in Australia
can someone from Netgear or any other representaive please inform. I have searched the web to find others with similar problems but havent come to a solution.
3 Replies
Hi. Had a nighthawk M1 for 8 months and it is showing same data and days left- has done for 17 days, even after recharge yesterday.. Can you tell me how to factory recharge, please ? Only suggestion I've had so far.
I have been advised in telstra support that this issue is with telstra. depending on your carrier and if you are located in Australia.
if you mean that you wish to set your device back to factory settings? meaning all current passwords and names will be deleted.
make sure you are connected to the net
go to http://192.168.1.1
this will take you to the M1 dashboard
you will need to enter your login details. if you havent changed the device settings you password is admin (refer to your book)
go into settings/ administration/ factory reset
after I did a reset on my device, it came up with detecting service.
There is a related thread with regard to this issue.
Regards,
Blanca
Community Team
