NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Gary-Jenni's avatar
Gary-Jenni
Follower
Jun 27, 2017

Nighthawk M1 Lost connectivity

Just got the Nighthawk M1 Router and it was working ok but somewhat slowly, our 4g is marginal, so I stupidly thought I would change the router settings to 5GHz in the settings drop down tab.  Since then I have been unable to get my computer to reconnect or even recognise the router.  Any help would be greatly appreciated.

1 Reply

  • Can you plug a ethernet cable into it and change it back to Dual band .That is 2.4Ghz and 5 Ghz profile?Failing that you may need to use a device with 5Ghz wifi to access it.If not you may have to push the factory reset button. Changing the wifi setting won't make any difference to your internet connection speed.

    Also check your APN settings match your mobile provider to maximise speed.And if you are using the device from a fixed location you could try plugging an external antenna in for improved reception and speed