Nighthawk M1 Modem Firmware Update Ruined Connection

Question

HelloI have a Netgear MR1100 mobile wifi device and it worked great...UNTIL...the firmware update that it prompted me to do a few days ago.Now the download rate is awful - dial up speeds. Especially on my laptop.Facts-- I have 4 devices on wifi from this mobile router- I keep it fully charged and use it on mains power- I have tried 3 factory resets to no availAny help greatly appreciatedThanks

DarrenM · Answer

Hello td1812090

&nbsp;

You may want to contact Telstra support the may be able to get you the old firmware to load on the device.

&nbsp;

DarrenM

ArodiD · Answer

Hi&nbsp;td1812090,
&nbsp;
Sorry to hear about your experience since doing upgrading to the latest firmware. &nbsp;I would like to investigate this further. &nbsp;Can you please send your details to adalpathadu@netgear.com
&nbsp;
Name
Contact Number
IMEI
Software Version
Test Location
Speedtest.net Result (Use Telstra Server)
&nbsp;
Your assistance to send me the above so we can further investigate would be appreciated. &nbsp;Looking forward to hearing back from you soon.
&nbsp;
Kind Regards,
&nbsp;
ArodiD

RobRoyHiggins · Answer

I have the same issue, telstra have been no help so far. the speed is on with 1 device connected but once a few are it slows to where some pages will not load?&nbsp;

sweete · Answer

hahahahahaha&nbsp;I contacted telstra about getting the firmware reversed and&nbsp;telstra told me it was not possible!!!!!!!

RobRoyHiggins · Answer

yes i have spoken to Telstra advanced tech & Netgear tech support as well, netgear told me i needed to speak to telstra advanced tech as the firmware is done in house at telstra. They told me nothing could be done as it is updated OTA, i queried the provision on the units homepage & was told they dont know...

My unit is with telstra for evaluation at the moment, willl be interesting to see what they say

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Nighthawk M1 Modem Firmware Update Ruined Connection

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