I got the Nighthawk yesterday. It is randomly rebooting itself even though it is connected to a consistent, correct voltage power source and will reboot whenever it feels like it.I assume this is a software issue.

My nighthawk Mr1100 keeps rebooting randomly as others have found .I have noticed (I move address often) it is much worse in a strong signal area.In a very strong area it could be constant making it unusable, in a weak area 15 munutes to several hours before a re boot.Please get the technicians onto this.

Having read all posts in this thread, it's clear that some M1 units are malfunctioning more than others. It's almost as if the power levels required to run all components is very near a threshold that is triggered when higher demands are made, such as setting the WiFi range to long or using the Ethernet port. My M1 seemed to run OK on battery but when I tried to run it solely on the 2A mains charger supplied by Netgear, it constantly rebooted. I've got the M1's dual-band WiFi on and set to Long range. It's also connected via Ethernet to an unmanaged Gigabit Ethernet switch, into which I have 2 dual-band WiFi access points and a wired PC and printer. I could consistently reproduce the reboot by simply beginning a file download from a website. Many other threads discuss the need to purchase a 2.4A mains charger to cure this rebooting. Apparently the M1 contains a Qualcomm Quick Charge 2.0 chip so I decided to buy a mains charger compatible with this technology. Since installing this new charger about 5 weeks ago, the M1 has only restarted its internet session about 3 times - these might not have been reboots. While there are no doubt many well-made mains chargers on the market that are compatible with Qualcomm Quick Charge 2.0 technology, here's the one I chose. Of course, this is a work-around that might help some people who are using the M1 without battery for 24/7 LAN internet access - it's not a cure for the underlying design problem. Hopefully a firmware modification may cure the problem but it could be down to hardware.

Are the reboots frequent? DarrenM

not really. but it varies. I can have an hour of operation, then a reboot, then twenty minutes then a reboot. It doesn't seem related to any variables like temperature or charge state, or network load.

Nighthawk M1 rebooting randomly | NETGEAR Communities

21 Replies

eip618
Aspirant
May 09, 2017
not really. but it varies. I can have an hour of operation, then a reboot, then twenty minutes then a reboot. It doesn't seem related to any variables like temperature or charge state, or network load.
eip618
Aspirant
May 11, 2017
update: seems to only happen when the modem is actively charging
eip618
Aspirant
May 14, 2017
update: only when the modem is tethering via USB
poiter
Aspirant
Oct 24, 2017
Hi, I have picked up a Nighthawk M1 today via Telstra and found that the device is frequently rebooting making the device almost useless.
The device reboots whether plugged into AC, operating off fully charged battery or plugged in PC via USB.
The only changes to setup i have done are to disable the wifi standby mode and change the option for WIFI range to long.
Every time it reboots, it will take several minutes to restart and reconnect devices. The frequency of reboots so far is quite short, several minutes and multiple reboots within an hour.
Very disappointing as I was hoping to would repalce my poor ADSL connection. I think this device will be going back to the Telstra store.
Any solutions to this?

Hardware version 1.0
PRI version 02.15
Firmware & Bootloader Version NTG9X50C_10.16.04.04
GUI Version MR1HDATA_04.01.05.02
Firmware build date 2017/07/13
- BRoche
  Aspirant
  Oct 25, 2017
  I'm on my 3rd Nighthawk from Telstra. 1st one lasted a week before it wouldn't turn on anymore (took 2 weeks to replace) 2nd one went into a reboot loop that you couldn't get out of and now my 3rd unit is doing frequent reboots under load via ethernet.
  I have done a factory reset, and have latest firmware as of 25/10/2017.
  I have a Xbox connected via ethernet (for netflix, youtube and games) and laptop via wifi. If watching netflix then try and do intensive network load on laptop, Nightwawk reboots. If I try and update the XBox (large download) Nighthawk reboots. Connect laptop via ethernet and try a speedtest, nighthawk reboots. So far I'm extreamly dissapointed with this device, I would hate to see 20 devices connected to it. I looks like the ethernet port just can't handle the load??
  Also hoping this would replace my crappy ADSL+ 3Mbps connection :(
- poiter
  Aspirant
  Oct 27, 2017
  Update:
  First unit was evaluated by my local Telstra store and found to be faulty.
  They had intended to observe for themselves and then do a factory reset but were met with reboots and did not proceed further.
  Fortunately, Telstra made the choice to replace with a new unit. I would not have expected less as the first unit malfunctioned immediately and I only had it 2 days.
  I have not sighted any unexpected reboots in the new unit and all seems to be functioning perfectly. Fingers crossed.
  It is a great device when working properly, but I did some searching online and given the number of reports of this unit rebooting/restarting, there must be a persistent fault/issue with the build quality of the units.
  - Ray2017
    Tutor
    Nov 16, 2017
    My nighthawk Mr1100 keeps rebooting randomly as others have found .
    I have noticed (I move address often) it is much worse in a strong signal area.
    In a very strong area it could be constant making it unusable, in a weak area 15 munutes to several hours before a re boot.
    Please get the technicians onto this.

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Nighthawk M1 rebooting randomly