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Q8Tsy's avatar
Q8Tsy
Aspirant
Feb 13, 2020

Nighthawk M2 (MR2100) keep freezing

hello

 

i have Nighthawk M2 (MR2100) the devise keep freezing and LED power button freez on blue button 

 

i have to restart it by unplug power to restart it 

 

frimware NTGX24_10.13.14.00 last one

 

any idia ? 

4 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Feb 13, 2020

    Please upgrade to the latest release and do a factory reset to see whether the issue goes away.

     

    Thanks

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Feb 14, 2020

        Please advise your device SKU name and IMEI. I can check the status.

         

        Thanks