Nighthawk M2

Question

Issue: the Nighthawk M2 keeps freezing, the blue light on the unit is permanently on, to fix I disconnect and the re connect Please advise what can I do to solve the problem permanently

Mark Deason

MikeMac-Au · Answer

Me too. &nbsp;Nine days in and I have had to unplug to get the Nighthawk back up again more than 15 times. &nbsp;I have tried with and without the battery installed - makes no difference. &nbsp;We only have six devices connected. Telstra support told me to do a full re-set - problem is still there. &nbsp;Other posts identify this as a known problem. &nbsp;I really need a solution - now! &nbsp;Some posts suggest Telstra may just replace the box - but do I need an authorisation from Netgear?CheersOne Cranky Aussie

JSchnee21 · Answer

This seems to happen with every new model.&nbsp; As if the firmware coding process starts over from scratch with each new model / revision.

Deaso · Answer

Interesting&nbsp;Queens birthday weekend I went to Yarrawonga, took the nighthawk with me, it did not freeze once all weekend, make me wonder if the Telstra 4G for this unit, all availability for the use on the network is full, when I use my iPhone the are no issues, absolutely frustrated by poor Telstra &nbsp;service&nbsp;

SvenP · Answer

Hi GuysTake a look on this thread .....you are not alone.https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Nighthawk-M2-MR2100-constant-reboot/td-p/1741344&nbsp;

Blanca_O · Answer

Hi, All,&nbsp;

&nbsp;

Please check your Nighthawk M2 for firmware update. Kindly upgrade the firmware and let us know of the result.&nbsp;

&nbsp;

Regards,&nbsp;
Blanca&nbsp;
Community Team
&nbsp;

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Nighthawk M2

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