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simgamer14's avatar
simgamer14
Aspirant
Dec 13, 2022

Nighthawk m6

I took my battery out so I could enable best range and performance option (it loses signal totally in my bedroom down the hall from the nighthawk. [my older model at&t home base was better]). Is the battery going to be ok stored away in the box, or should I do any maintenance or care for it so it doesn't degrade over time just stored away? Thanks. By the way, anyone else's lose internet connection randomly, have range issues, or have tried connecting it to an Eero device? 

3 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Dec 14, 2022

    Please advise your device SKU name and FW version.

     

    Thanks

    • simgamer14's avatar
      simgamer14
      Aspirant
      Dec 14, 2022
      SKU
      6238D

      F/W Ver
      NTGX65 10.01.47.00

      Please let me know if my battery will be ok stored and if there’s anything I can do to help with range and my connection dropping. Internet drops from the nighthawk and often the connection is lost on my devices too. I can’t have this as I run a business, yet this is what AT&T recommended over the Homebase I had that worked fine.
      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Dec 14, 2022

        For the data disconnection issue, we had released a maintenance release and AT&T is pushing the update to the devices. You can do a manual upgrade check to have your device upgraded. It will help to improve the data connection stability.

         

        You can store the battery. But it is better to charge it once a while to prevent the power is drained completely.

         

        Thanks