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Forum Discussion

tickertapes's avatar
tickertapes
Aspirant
May 24, 2021

Nighthawk MR2100 firmware checking and wont update

 

Does anyone know if theres a way to check for a firmware update? I'm currently using an O2 sim but have tried EE and Vodafone but dont seem to be able to contact Netgear's servers.

5 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    May 25, 2021
    tickertapes wrote:

     

    Does anyone know if theres a way to check for a firmware update?

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Check the section in the manual Update the Mobile Router Firmware.

    You may have done that already. I can't tell from your message.

    I mention it because Netgear gave up on supplying paper manuals years ago and people sometimes miss the downloads.

     

    Not sure what this means:

     

    tickertapes wrote:

     

    .....dont seem to be able to contact Netgear's servers.

     

    What are you doing and what happens?

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    May 26, 2021

    Hi tickertapes

     

    May we please know the device SKU (e.g. MR2100-1TLAUS)? This can be checked on the box of the product or on the barcode label. 

     

    Regards,
    Blanca
    Community Team

    • tickertapes's avatar
      tickertapes
      Aspirant
      Jun 06, 2021

      Hi,

       

      My router is up in the loft as it is connected to some roof antennas.

      Is this information sufficient?

       

      Paul.

       

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jun 06, 2021

         

        tickertapes wrote:

        Hi,

         

        My router is up in the loft as it is connected to some roof antennas.

         

        By router, do you mean the MR2100 and not something else? As I explained, your device is not something that some of us would call a "router".

         

        The SKU is a label on the thing. You need to tell Blanca_O what that says. If you still have the box it came in, the SKU should be on that

         

        It may be some time before you images land. To ensure that you aren't posting anything naughty, a Netgear moderator has to approve the pictures.

         

        You can attach images to messages without any delay.

    • beeculpa's avatar
      beeculpa
      Aspirant
      Jun 10, 2021
      Blanca_O wrote:

      Hi tickertapes

       

      May we please know the device SKU (e.g. MR2100-1TLAUS)? This can be checked on the box of the product or on the barcode label. 

      I'm having the similar issue but on MR1100 and this is my SKU: MR1100-1TFUKS

      The installed firmware version is 12.06.03.00, which I cannot upgrade.

       

      -S