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Forum Discussion
Daniel84
May 02, 2018Tutor
No Guest Network settings
Hi, I have bought this mobile hotspot in Switzerland and the settings of Guest Network does not appear, is this somehow restrictred for European version?. Any suggestions? Thank you in advance to the community.
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Community Team
20 Replies
- JasonNNETGEAR Employee Retired
Hi Daniel84,
Is it just the guest network that is the only one not working? Or do you have no signal at all?
As for it being the US version, can you confirm it is the AT&T model?
If it is then the device is not unlocked to use a non AT&T SIM card. To unlock the device, you would need to contact AT&T.
Can you please tell me which firmware // PRI // Sku // etc. to me?
Please let me know. :]
- Jason N
- Daniel84Tutor
This is European Version, I bought it in Switzerland and use it with a Swiss Operator, I dont think the device is locked.
The Firmware version I have is the latested provided: NTG9X50C_12.02.07.00
In the Model dropdown only come to versions US or AU, so I put US, but as I said I bought it in Europe, it came tough also with a UK adapter, so I assume it is a version model also sold there if that helps.
The other data I will not share.
Thank you in advance for your help.- JasonNNETGEAR Employee Retired
Hi Daniel84,
Thank you for responding with the Firmware. :] We are still trying to figure out a solution for you.
Is Swiss Operator the ISP SIM card that you use with the MR1100?
Can you please provide your PRI # and SKU # of your MR1100 so we can identify which model your device is?
Thank you. :]
- Jason N
- felixleungAspirant
Same here and mine bought from Hong Kong, and it comes with factory unlocked.
My model is MR1100-100
- JasonNNETGEAR Employee Retired
Hi felixleung,
Can you please PM me with firmware // PRI // Sku // etc. to me?
What troubleshooting have you done?
Please provide your contact information.
Please be detailed as I will be forwarding this to my internal team for further assistance. :]- Jason N
I think you have to reflash the Nighthawk M1 firmware to re-activate the WiFi guest function.
- Daniel84Tutor
How do I do that reflashing? Thanks.