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Forum Discussion

Daniel84's avatar
May 02, 2018
Solved

No Guest Network settings

Hi, I have bought this mobile hotspot in Switzerland and the settings of Guest Network does not appear, is this somehow restrictred for European version?. Any suggestions? Thank you in advance to the community. 

 

 

 

20 Replies

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired

    Hi Daniel84,

    Is it just the guest network that is the only one not working? Or do you have no signal at all?

    As for it being the US version, can you confirm it is the AT&T model?

    If it is then the device is not unlocked to use a non AT&T SIM card. To unlock the device, you would need to contact AT&T.

    Can you please tell me which firmware // PRI // Sku // etc. to me?

     

    Please let me know. :]

     

     

     

    - Jason N

    • Daniel84's avatar
      Daniel84
      Tutor

      This is European Version, I bought it in Switzerland and use it with a Swiss Operator, I dont think the device is locked.

       

      The Firmware version I have is the latested provided: NTG9X50C_12.02.07.00

       

       

      In the Model dropdown only come to versions US or AU, so I put US, but as I said I bought it in Europe, it came tough also with a UK adapter, so I assume it is a version model also sold there if that helps.

       

      The other data I will not share.

      Thank you in advance for your help.

      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired

        Hi Daniel84,

        Thank you for responding with the Firmware. :] We are still trying to figure out a solution for you.

        Is Swiss Operator the ISP SIM card that you use with the MR1100? 

        Can you please provide your PRI # and SKU # of your MR1100 so we can identify which model your device is?

        Thank you. :]

         

         

        - Jason N

  • Same here and mine bought from Hong Kong, and it comes with factory unlocked. 

     

    My model is MR1100-100

    • JasonN's avatar
      JasonN
      NETGEAR Employee Retired

      Hi felixleung,


      Can you please PM me with firmware // PRI // Sku // etc. to me? 
      What troubleshooting have you done? 
      Please provide your contact information. 
      Please be detailed as I will be forwarding this to my internal team for further assistance. :]     

       

       

      - Jason N