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Fhawk's avatar
Fhawk
Aspirant
May 02, 2021

R7000 Nighthawk no internet no app connection - status offline

After working perfect April 30th 2021 suddenly overnight the R7000 quit working. Since I have a UPC Router as first entry I am still happy to have internet. 
Is it possible the hardware died some way?
What I have done so far:

- since noone touched cables over nigth:

- Push power button - 30 seconds

- Take power cable off - 30 seconds

- push Reset button - 30 seconds

Result:

Power button red

RGB45 2 red, 3 white 4 white

Any ideas?

4 Replies

  • plemans's avatar
    plemans
    Guru
    May 02, 2021

    any other led's on? 

    If you disconnect the r7000 from your other router, then reboot the r7000, are you able to access the GUI on it? 

    what other router model is it connected to? 

  • michaelkenward's avatar
    michaelkenward
    Guru
    May 03, 2021

    You have posted your message in the section of this community given over to Mobile Routers, Hotspots & Modems. (This is easily done, given Netgear's complicated community structure.)

    Many questions apply to different types of device, so you might get responses here, but the R7000 is nothing like a Mobile Router, so you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

    Nighthawk WiFi Routers

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear gave up on supplying paper manuals years ago and people sometimes miss the downloads.

    • Fhawk's avatar
      Fhawk
      Aspirant
      May 04, 2021

      44575B7VA02A4

      red light Power supply is on all time.

      Might it be possible, that the power supply delivers to little power?

      • michaelkenward's avatar
        michaelkenward
        Guru
        May 04, 2021
        Fhawk wrote:

         

        Might it be possible, that the power supply delivers to little power?

        Sounds like a good theory. Especially in the light of the manual's section Power LED Stays Amber

         

        If you have another adapter with the same output, try that.

         

        These adapters are generic. Anything with the right output should work. Most of us have an old one lying around!