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Forum Discussion

LauraArm54's avatar
Mar 27, 2021
Solved

Rebooting of Nighthawk MR5100, wifi signal strength loss, alternating between 4G and 5G

I have a few issues with my Nighthawk MR5100.

 

Where I placed my wifi in my room, after I bought it, a month ago, it showed 5 bars with excellent signal strength at 5G and fast download speeds. It never went to 4G in that location.

 

A week ago, a month later,  all of a sudden the mobile router's signal strength in that same location went to 4G, with slower download speed and the signal strength varies between poor to fair.

 

I found a location in my room where the router is at 5G but the signal strength varies from fair to good, but not excellent, not like how it used to be for one month. It can also alternate between 5G to 4G in that location.

 

A few times the router has rebooted itself.

 

The temperature in my room has not been too hot and the router doesn't feel too hot.

 

I use the 5GHz setting.

 

I have rebooted the router daily and even reset the router to factory settings quite a few times.

 

Any ideas?

 

 

 

 

 

 

 

 

 

 

  • Hi Bianca

     

    Thanks for your reply

     

    The SKU is SKU:MR5100-1TLAUS

     

    My Internet provider is Telstra in Australia.

     

    The firmware is NTGX55_10.29.07.00

     

    I reset it to factory settings once a week and reboot it daily, and no change.

     

    My internet provider said that the tower close to me could have shut off 5G and is doing maintenance...but that was a month ago?

     

    I only get fair to good signal strength, 5G in the one spot...the other areas apoor to fair with 4G

     

    It has rebooted on its own a few times. My room is not hot

     

     

    Cheers!

     

     

5 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi LauraArm54

     

    Welcome to NETGEAR Community!

     

    May we please know the device SKU (MR5100-xxxx) and firmware version? 

    Who is your Internet provider? 

    Have you tried factory resetting the device? 

     

    Regards,
    Blanca
    Community Team

    • LauraArm54's avatar
      LauraArm54
      Tutor

      Hi Bianca

       

      Thanks for your reply

       

      The SKU is SKU:MR5100-1TLAUS

       

      My Internet provider is Telstra in Australia.

       

      The firmware is NTGX55_10.29.07.00

       

      I reset it to factory settings once a week and reboot it daily, and no change.

       

      My internet provider said that the tower close to me could have shut off 5G and is doing maintenance...but that was a month ago?

       

      I only get fair to good signal strength, 5G in the one spot...the other areas apoor to fair with 4G

       

      It has rebooted on its own a few times. My room is not hot

       

       

      Cheers!

       

       

      • ArodiD's avatar
        ArodiD
        NETGEAR Expert

        Hi LauraArm54 

         

        Can you please send me your IMEI?  It should be on the device label when you remove the battery.

         

        Regards,

         

        Arodi