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gregs1's avatar
gregs1
Aspirant
Apr 24, 2018

Slow internet speeds both wired and wireless on C7000v2

My C7000 WiFi speeds are about half of what the modem produces when turn the router mode off and hardwire the C7000 to a external router, wifi performance is good.  Spectrum tecs tested the C7000's modem fed to their router and we get good WiFi performance about 400 mbps.  But if I use the C7000 internal router I get less than 200 mbps 5G Wifi performance.  I have it on good channel and cannot see any settings that should be causing this degradation of speed.  Any thoughts? 

 

Hardware
slow wifi

7 Replies

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Apr 25, 2018

    Hi gregs1,

    Thank you for coming to the community for help. Is your C7000's firmware up-to-date with the most current version? Did you perform a factory reset on your device? I see that you also listed the Nighthawk AC1900. Where does that device come into play?

    Please let me know. :]

     

     

    - Jason N

    • gregs1's avatar
      gregs1
      Aspirant
      Apr 25, 2018

      Jason, My unit is the Nighthawk AC1900 WiFi Cable Modem Router
      Model C7000v2. It is at latest firmware level.  And I have tried the Reset. And I am sure I am using the least used channel etc. As I said in first post if I connect an EXTERNAL router to the C7000v2 we got good WiFi speeds.  However when I use the C7000v2's internal router the WiFi 5G speeds are about half that of the external router. So the C7000v2's modem speed it good the the output of the router is cutting the speed approxitmately in half compare the an external router???? What can cause that?

       

    • gregs1's avatar
      gregs1
      Aspirant
      May 02, 2018

      I responded to Jason with more clarification on my problem but no one has given any help in understanding why the internal router's wifi speed is slow (about half ) compared to the senario of using the C7000v2 to feed an external router.  I can see no settings in the C7000v2 that would cause this. So need advice on how to fix it.  Resetting the unit does not help.

      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        May 11, 2018

        Hi gregs1,

        I have forward your information that you gave me to my internal team. They will work with you as soon as possible. :]

         

         

        - Jason N

    • JasonN's avatar
      JasonN
      NETGEAR Employee Retired
      May 02, 2018

      Hi greg1,

      I will be PMing you for collecting more information from you and further assistance. :]

       

       

      - Jason N