Telstra AC810S "Data usage info unavailable at this time"

Question

Both of my two Telstra AC810s devices on seperate services have been continually displaying "Data usage info unavailable at this time" for many weeks.

I understand late last year Telstra updated the usage server interface which broke the devices and Netgear has been working on updates.

Both my PRI versions are at 4.03 and checking for updates still returns "There are no updates available for your device at this time".

Has the AC810 update been released yet and if not is it far away?

Blanca_O · Answer

Hi Wombo24

&nbsp;

Welcome to NETGEAR Community!

&nbsp;

This has been brought up already to engineers. A firmware fix will be available soon.&nbsp;

&nbsp;

Please see related thread:&nbsp;

https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Data-display-on-AirCard-810S-Mobile/m-p/1858031#M12605

&nbsp;

Regards,
Blanca
Community Team

Enquirer · Answer

This has been going on for months now.&nbsp; Is there a timeline on when it is expected to be fixed?&nbsp; My AC810S doesn't even say "data usage unavailable" any more.&nbsp; Now is says, "Detecting service".&nbsp; I've factory resetted a couple of times and done software updates to no avail.&nbsp;&nbsp;

JohnPeng · Answer

PRI 04.03 is still the latest release. Telstra is testing the update to address the data usage display issue. We will release it as soon as we received the Telstra's approval.
&nbsp;
Thanks

DarcyRouget · Answer

Is this update out yet. I do not want a large bill from Telstra telling me I owe them $500 because I couldn’t see when I was going to go over my data limit. This has been an issue for a very long time now to the point where it has become unreasonable. Is the update out yet? Or if not when will it be? We deserve to know.

Wombo24 · Answer

Yes it is, both my 810s devices updated a couple of weeks ago and usage info has been working fine since.&nbsp;Try Settings - Software Update - Check for updates and see if you can prompt it.

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Telstra AC810S "Data usage info unavailable at this time"

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