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Nazmi_Adnan's avatar
Nazmi_Adnan
Aspirant
Oct 11, 2020

Updating Firmware MR2100

Hello, im unable to updating my MR2100 Nighthawk M2. The updating never finishes. Im also realized that the clock at above between cellular and battery also is missing.

 

Model: MR2100/Netgear Nighthawk M2

Firmware Version: NTGX24_10.17.03.00

Cellular/Country : Digi/Malaysia

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 12, 2020

    Hi Nazmi_Adnan

     

    Welcome to NETGEAR Community!

     

    Some carriers block the port used by NTP and this prevents the device from getting the correct time. Without the correct time, the device can't connect to the firmware update server.  

     

    We are working on the fix on the FW to resolve the NTP blocking issue. 

     

    A workaround is to enable data offloading so that the device can connect to NTP. Then the upgrade can be done.

     

    Related thread: 

    https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Nighthawk-MR2100-M2-Firmware-no-longer-updating/m-p/1966325#M15994

     

    Regards,
    Blanca
    Community Team

    • Nazmi_Adnan's avatar
      Nazmi_Adnan
      Aspirant
      Oct 13, 2020

      I've been try several time using offloading method, but also failed.

      • schumaku's avatar
        schumaku
        Guru
        Oct 13, 2020

        Blanca_O I still don't see the point of using NTP (resp. get the time and date from an NTP or SNTP service). That might be OK as a second source if there is no mobile connection or no SIM in place. Preferred method for a mobile network device is always to get time and date from the mobile network.