NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

paddy1920's avatar
paddy1920
Follower
Jul 29, 2018
Solved

USA Coverage

I have just got my Nighthawk® LTE Mobile Hotspot Router and i am with EE in the UK, but should be able to use in Canada , USA, Etc.  It displays that i have a signal with AT&T but am unable to connect.  I did have the 4gee mini wifi, but it would not work in the USA because i was told it was not quad band, and informed that the nightawk would work.  Any help appreciaited.

Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Jul 29, 2018

    Hi paddy1920, 

     

    Welcome to NETGEAR Community! 

     

    Make sure that your SIM account is active. For testing, please insert the SIM card to a Smart phone and check if Internet works. 

     

    You may need to configure ISP APN settings. To do this: access 192.168.1.1, go to Settings > Advanced Settings > Cellular > add the ISP APN settings. 

     

    Regards, 
    Blanca 
    Community Team

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jul 29, 2018

    Hi paddy1920, 

     

    Welcome to NETGEAR Community! 

     

    Make sure that your SIM account is active. For testing, please insert the SIM card to a Smart phone and check if Internet works. 

     

    You may need to configure ISP APN settings. To do this: access 192.168.1.1, go to Settings > Advanced Settings > Cellular > add the ISP APN settings. 

     

    Regards, 
    Blanca 
    Community Team

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Aug 02, 2018

      Hi paddy1920, 

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

       

      Regards, 
      Blanca 
      Community Team