NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rmolinari69's avatar
rmolinari69
Aspirant
Feb 21, 2017

GSM7328Sv2 Stack member Status is not present

Hi,   I'm new in nthis community. My problem is this. I have 2 GSM7328Sv2 switch stacking mode. Id Unit 1 is in the management status and unit id 2 is in stackmember status. In recent days the ...
Troubleshooting
DanielZhang's avatar
DanielZhang
NETGEAR Expert
Feb 21, 2017

Hi Rmolinari69,

 

Welcome to NETGEAR community！ :smileyhappy:

 

Could you please follow belows checkpoint to diagnosis:

  1. Which version running on GSM7328Sv2?
  2. Which fiber module link between Unit 1 and Unit 2? 
  3. Does the fiber module link up now?
  4. Please collect the stack information from command line interface as below:(you can login switch through telnet and input belows commands)

show switch
show stack-port
show stack-port diag

show stack-port counters 

show eventlog

 

Please send the echo message from switch to us  after you input above commands.

You can also send me a private message about echo message If any privacy you want to keep. :smileyhappy:

 

 

rmolinari69's avatar
rmolinari69
Aspirant
Feb 21, 2017

Hi Daniel,

 

1. my version running on GSM7328Sv2 IS v1

2. The fiber module link between unit 1 and 2 is AX742

3. The front panel leds on the stack master switch (unit id 1) show a green light on Power, Fan, RPS, Stacl Master M1 and M2 Led

    The front panel leds on the stack member switch (unit id 2) show a green light on Power, Fan and M1 Led (not M2 Led)

4. This are the output of your telnet  command line:

******************************************************************************************************

(GSM7328Sv2) >show switch

Management Standby Preconfig Plugged-in Switch Code
SW Switch Status Model ID Model ID Status Version
--- ---------- --------- ------------- ------------- ------------- -----------
1 Stack Mbr Oper Stby GSM7328Sv2 GSM7328Sv2 OK 8.0.0.25
2 Mgmt Sw GSM7328Sv2 GSM7328Sv2 OK 8.0.0.25

(GSM7328Sv2) >show stack-port
^
% Invalid input detected at '^' marker.

(GSM7328Sv2) >show stack-port diag
^
% Invalid input detected at '^' marker.

(GSM7328Sv2) >show eventlog
^
% Invalid input detected at '^' marker.

******************************************************************************************************

 

Thank you.

  • DanielZhang's avatar
    DanielZhang
    NETGEAR Expert
    Feb 22, 2017

    Hi Rmolinari69,

     

    Please enter the "enable" mode before you input these commands.

    Such as:

    1.Login DUT.

    2.Input Username and password.

    3.input enable and then enter

    such as:

     

    User:admin
    Password:
    (GSM7328Sv2) >enable

    (GSM7328Sv2) #show port all

    • rmolinari69's avatar
      rmolinari69
      Aspirant
      Feb 22, 2017

      Hi Daniel,

       

      thank you for your help.

      This is the output of the telnet command:

       

      (GSM7328Sv2) #show switch

      Management Standby Preconfig Plugged-in Switch Code
      SW Switch Status Model ID Model ID Status Version
      --- ---------- --------- ------------- ------------- ------------- -----------
      1 Mgmt Sw GSM7328Sv2 GSM7328Sv2 OK 8.0.0.25
      2 Stack Mbr Oper Stby GSM7328Sv2 GSM7328Sv2 OK 8.0.0.25

       

      (GSM7328Sv2) #show stack-port

      Configured Running Link
      Stack Stack Link Speed
      Unit Intf SlotId Type XFP Adapter Mode Mode Status (Gb/s)
      ---- ------ ------- ------ ---------------- ---------- ---------- ---------- --------
      1 0/27 AX742 (stack) Stack Stack Link Up 12
      1 0/28 None Stack Stack Link Down 0
      2 0/27 None Stack Stack Link Down 0
      2 0/28 AX742 (stack) Stack Stack Link Up 12

      (GSM7328Sv2) #show stack-port diag

      1 - 0/27:
      RBYT:3199663109 RPKT:108512816 TBYT:410327130 TPKT:643627015
      RFCS:1 RFRG:0 RJBR:0 RUND:0 ROVR:7220482
      TFCS:0 TERR:0

      1 - 0/28:
      RBYT:0 RPKT:0 TBYT:0 TPKT:0
      RFCS:0 RFRG:0 RJBR:0 RUND:0 ROVR:0
      TFCS:0 TERR:0

      2 - 0/27:
      RBYT:0 RPKT:0 TBYT:0 TPKT:0
      RFCS:0 RFRG:0 RJBR:0 RUND:0 ROVR:0
      TFCS:0 TERR:0

      2 - 0/28:
      RBYT:914096216 RPKT:632797731 TBYT:1355995402 TPKT:83854182
      RFCS:0 RFRG:0 RJBR:0 RUND:0 ROVR:611679070
      TFCS:0 TERR:0


      (GSM7328Sv2) #show stack-port counters

      ------------TX-------------- ------------RX--------------
      Data Error Data Error
      Rate Rate Total Rate Rate Total
      Unit Interface (Mb/s) (Errors/s) Errors (Mb/s) (Errors/s) Errors
      ---- ---------------- ------ ---------- ---------- ------ ---------- ----------
      1 0/27 0 0 0 0 0 1
      1 0/28 0 0 0 0 0 0
      2 0/27 0 0 0 0 0 0
      2 0/28 0 0 0 0 0 0

       

      (GSM7328Sv2) #show eventlog
      Time
      File Line TaskID Code d h m s
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 8
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 8
      EVENT> unitmgr.c 5032 0615FE10 00000000 1 20 0 27
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 8
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> unitmgr.c 5032 061994E0 00000000 0 0 4 18

      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> unitmgr.c 5032 0631B010 00000000 0 3 17 38
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> unitmgr.c 5032 061BB1B0 00000000 0 0 1 39
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> unitmgr.c 5032 0631AE90 00000000 0 0 0 42
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> unitmgr.c 5032 061A3960 00000000 0 0 0 59
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> unitmgr.c 5032 061826C0 00000000 0 0 1 2
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 6
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 8
      EVENT> unitmgr.c 5032 0631B520 00000000 0 0 0 47
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 9

      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 8
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 7
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 8
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 6
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 6
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 6
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 6
      EVENT> bootos.c 227 0FFFFD20 AAAAAAAA 0 0 0 6


      Riccardo.

    • rmolinari69's avatar
      rmolinari69
      Aspirant
      Feb 23, 2017

      Hi Daniel,

       

      this morning in the Monitoring->Logs->Buffered Logs i show more of this messages:

      <10> FEB 23 06:11:51 172.22.247.31-2 UNKN[135175984]: hpc_local_sensors.c(229) 3617 %% (null):32776032: Temp sensor 229 i2c operation failed

      ......

      <14> FEB 23 06:12:38 172.22.247.31-1 UNKN[102006400]: isdp_txrx.c(154) 3623 %% Foreign pdu on interface 13

      .......

      <13> FEB 23 06:13:35 172.22.247.31-1 TRAPMGR[213470768]: traputil.c(615) 3628 %% Temperature change alarm: Sensor ID: 0 Event: 2

      <14> FEB 23 06:13:38 172.22.247.31-1 UNKN[102006400]: isdp_txrx.c(154) 3629 %% Foreign pdu on interface 13
      <13> FEB 23 06:13:40 172.22.247.31-1 TRAPMGR[213470768]: traputil.c(615) 3630 %% Temperature change alarm: Sensor ID: 0 Event: 1

      <14> FEB 23 06:14:39 172.22.247.31-1 UNKN[102006400]: isdp_txrx.c(154) 3631 %% Foreign pdu on interface 13

      ......

      <14> FEB 23 06:31:38 172.22.247.31-1 UNKN[102006400]: isdp_txrx.c(154) 3724 %% Foreign pdu on interface 13
      <13> FEB 23 06:32:34 172.22.247.31-1 TRAPMGR[213470768]: traputil.c(615) 3725 %% Temperature change alarm: Sensor ID: 0 Event: 2
      <14> FEB 23 06:32:38 172.22.247.31-1 UNKN[102006400]: isdp_txrx.c(154) 3726 %% Foreign pdu on interface 13
      <13> FEB 23 06:32:39 172.22.247.31-1 TRAPMGR[213470768]: traputil.c(615) 3727 %% Temperature change alarm: Sensor ID: 0 Event: 1

       

      Now my unit id 1 is the management switch and unit id 2 is the stackmember.

      Last night the unit id 2 is crashed.

      Latest posts you gave me were the following:

       

      <10> FEB 22 18:55:26 172.22.247.31-1 UNKN[213470768]: hpc_local_sensors.c(229) 423 %% (null):32776032: Temp sensor 229 i2c operation failed
      <10> FEB 22 18:55:31 172.22.247.31-1 UNKN[213470768]: hpc_local_sensors.c(229) 424 %% (null):32776032: Temp sensor 229 i2c operation failed
      <13> FEB 22 18:55:32 172.22.247.31-1 TRAPMGR[213470768]: traputil.c(615) 425 %% Temperature change alarm: Sensor ID: 0 Event: 1
      <14> FEB 22 18:55:38 172.22.247.31-1 UNKN[102006400]: isdp_txrx.c(154) 426 %% Foreign pdu on interface 13
      <10> FEB 22 18:56:22 172.22.247.31-2 UNKN[135175984]: hpc_local_sensors.c(229) 427 %% (null):32776032: Temp sensor 229 i2c operation failed
      <14> FEB 22 18:56:38 172.22.247.31-1 UNKN[102006400]: isdp_txrx.c(154) 428 %% Foreign pdu on interface 13
      <10> FEB 22 18:57:00 172.22.247.31-1 UNKN[213470768]: hpc_local_sensors.c(229) 429 %% (null):32776032: Temp sensor 229 i2c operation failed

       

      I could try to stop the switch and clean them from dust?

      The problem may becaused by a faulty fan?

      How can I check the status of the fans by the management console ?

       

      Thanks.

      • DanielZhang's avatar
        DanielZhang
        NETGEAR Expert
        Feb 23, 2017

        Hi Rmolinari,

         

        Sorry for the delay of response.

         

        1. According the information of your reply.

        The stack-link work correctly between Unit 1 and Unit 2 of GSM7328Sv2.

        It seems that a hardware issue of GSM7328Sv2 appeared on Unit2.

        Please contact NETGEAR support about it.

         

        2. You can input "show environment" to check fan and temperature information.(Login switch and input "enable" before show commands

         

         

        3. I don't suggest you upgrade the switch because it maybe a hardware issue.

        But if you want to try it .

        The best way to upgrade is from 8.0.3.x first and check if stack work correctly.

        Then upgrade to 10.0.0.x from 8.0.3.25 if error occur all the same.

        Please use the TFTP to upgrade and reference below example of community.

        GSM7328Sv2 firmware upgrade

         

        Please get the firmware from NETGEAR website :

        http://www.netgear.com/support/product/gsm7328sv2.aspx#download

         

        May the solution help you. :smileyhappy:

         

         

         

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More