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Forum Discussion
Solved
M4500-48XF8C Reset Password
How can I reset my login password when unable to log in
Hi Netbridge-Brian ,
I am very sorry about that... Are you using telnet/ssh? We might very well need serial/USB connection for it to work.
Do you have Serial RJ45 RS232 adapter handy? If so, please connect it to the console port, and use a DB9 to USB RS232 adapter to connect to your PC (so that you get a COM port to use in your TeraTerm or Putty.
If not, please reach out to ProAVDesign@netgear.com (just send us an email with a link to this thread) and one of our SEs will come back to you shortly.
Thank you, Laurent
Hi Laurent
I tried this method, but after I type "b" and press enter, it only returns me to the M4500 menu, or pressing q during startup does not enter any mode. Is there any other way?
Hi Netbridge-Brian ,
I am very sorry about that... Are you using telnet/ssh? We might very well need serial/USB connection for it to work.
Do you have Serial RJ45 RS232 adapter handy? If so, please connect it to the console port, and use a DB9 to USB RS232 adapter to connect to your PC (so that you get a COM port to use in your TeraTerm or Putty.
If not, please reach out to ProAVDesign@netgear.com (just send us an email with a link to this thread) and one of our SEs will come back to you shortly.
Thank you, Laurent
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