NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MK23
Aug 13, 2019Aspirant
Netgear GSM7352s - Image corrupted, auto reboots
Network Switch Model: Netgear GSM7352s v1 Had upgraded my switch to latest firmware 8.0.3.49 and later by mistake tried to upgrade to 10.0.0.53 (which is supposed to be for v2 version) Now my sitch...
MK23
Aug 14, 2019Aspirant
Find below status,
Options available
1 - Start operational code
2 - Change baud rate
3 - Retrieve event log using XMODEM
4 - Load new operational code using XMODEM
5 - Load new operational code using USB
6 - Display operational code vital product data
7 - Abort boot code update
8 - Update boot code
9 - Delete operational code
10 - Reset the system
11 - Restore configuration to factory defaults (delete config files)
12 - Activate Backup Image
13 - Password Recovery Procedure
14 - File system directory listing
15 - Upload a file through XMODEM
16 - Download a file through XMODEM
[Boot Menu] 12
Error opening the image file image2
Backup Image failed activation.
Failed to activate Backup Image.
When i try to send .opr image to switch via xmodem if fails with crc error.
Kindly advice how to proceed further.
msi
Aug 14, 2019Luminary
Edit - didn't catch the error message when you attempted loading the backup image.
The firmware image 8.0.3.49 has a .stk file extension, not .opr as you mentioned.
I always mess up what up and download means, one of these 2 options should allow you to send send/upload (from perspective of your computer) the .stk file to the switch. (I used Tera Term's File -> Transfer -> XMODEm -> Send...)
You might consider changing the baud rate in the boot menu (2) and on your terminal emulator since most older switches like yours defaulted to 9600 baud and uploading the firmware with the maximum speed is going to take significantly less time.
- MK23Aug 14, 2019Aspirant
Below is the error message what i get when i enter option 12
[Boot Menu] 12
Error opening the image file image2
Backup Image failed activation.
Failed to activate Backup Image.When i try to transfer file using xmodem it fails.
But when i try to transfer file just normally (send file) i am able to transfer it.
I have gsm73xxs-6.2.0.6.opr file, can i transfer (send file) it without using xmodem.
- msiAug 14, 2019Luminary
You mentioned having a GSM7352s v1, that would indicate you need the firmware from here: https://www.netgear.com/support/product/GSM7352Sv1.aspx#download Your firmware version isn't shown there, even old version with 6.x show .stk files, please use one of the (if that is your switch model).
The days when people regularly used XMODEM file transfers are gone and so even I have to do some guessing. I have access to an M4100, but things might be different. I'd have to actively boot it into the boot menu.
What tool do you use when attempting XMODEM? Please post the output of the boot menu and what you did with your tool, including its output, that way there is a better chance of helping you :-)- MK23Aug 16, 2019Aspirant
Firmware version 8.0.3.49 is the latest availble.
When i Power ON the switch, i see below erorr and later i go into Boot Menu
reg DYNCELLLIMIT field DYNCELLSETLIMIT is invalid
Generating log error crashdump file...
Scanning devshell symbols file...
50491 symbols loaded.
log_error_code reg.c 2277
Boot Code 01.00.35
CPU Card ID: 0x508541Boot Menu 01.00.35
Select an option. If no selection in 3 seconds then
operational code will start.1 - Start operational code.
2 - Start Boot Menu.
Select (1, 2):2
Boot Menu 01.00.35Options available
1 - Start operational code
2 - Change baud rate
3 - Retrieve event log using XMODEM
4 - Load new operational code using XMODEM
5 - Load new operational code using USB
6 - Display operational code vital product data
7 - Abort boot code update
8 - Update boot code
9 - Delete operational code
10 - Reset the system
11 - Restore configuration to factory defaults (delete config files)
12 - Activate Backup Image
13 - Password Recovery Procedure
14 - File system directory listing
15 - Upload a file through XMODEM
16 - Download a file through XMODEM[Boot Menu] 12
Error opening the image file image2
Backup Image failed activation.
Failed to activate Backup Image.
[Boot Menu] 14
.
..
vpd.bin 256 1/1/80 0:00:04
log2.bin 262136 1/1/80 0:18:44
boot.dim 49 4/22/105 8:00:00
slog2.txt 408 1/1/80 4:41:30
olog2.txt 0 1/1/80 0:00:00
slog1.txt 408 1/1/80 0:07:54
sslt.rnd 1024 1/1/80 0:00:06
olog1.txt 0 1/1/80 0:00:00
slog0.txt 0 1/1/80 0:00:06
olog0.txt 0 1/1/80 0:00:06
image1 13815492 1/1/80 0:17:38
hpc_broad.cfg 148 1/1/80 0:00:00
crashdump.ctl 356 1/1/80 0:00:00
log-1.bin 262136 1/1/80 0:33:00
logNvmSave.bin 64 1/1/80 0:00:04
TechSupport 37179 1/1/80 0:33:02
netgear_vpd.bin 256 4/22/105 8:00:00
dh1024.pem 784 1/1/80 0:17:46
dh512.pem 466 1/1/80 0:17:46
server.pem 3316 1/1/80 0:17:46
rootcert.pem 1375 1/1/80 0:17:46
cheetah_vpd.bin 256 4/22/105 8:00:00
hpc_port_broad.cfg 92 1/1/80 0:00:00
gsm73xxs-6.2.0.6.opr 0 4/22/105 8:00:24
log_error_crashdump 5820 1/1/80 0:00:04
gsm73xxsh2_8.0.3.49.stk 0 4/22/105 8:00:32Filesystem size 31266816
Bytes used 14392021
Bytes free 16874795
[Boot Menu][Boot Menu] 4
Ready to receive the file with XMODEM/CRC....
Ready to RECEIVE File xcode.bin in binary mode
Send several Control-X characters to cancel before transfer starts.
CKCKCKCKCKFile transfer starts using xmodem and after few minitues it just stops. I have tried to transfer file using Hyper Terminal, Tera Term, Extra Putty but same result.
I have gsm73xxs-6.2.0.6.opr file and i am trying to upload this code.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!