Forum Discussion

Aspirant

Jul 02, 2015

ProSafe GSM7328Sv2 not booting

Hi all. So I've had a GSM7328Sv2 for a while now and kinda run into an issue with the switch itself. I recently replaced my router that uses a different LAN range and I've not been able to acce...

Hardware

Troubleshooting

Secretdook

Aspirant

Jul 17, 2015

Nhellie26 wrote:
Try resetting the switch using the sequence below:

Note: You'll be pressing the Factory default button for a total of 90 seconds.

1. While the switch is on (powered), push and hold the Factory default button for 30 seconds.
2. Turn off the switch, continue to hold the Factory default button for another 30 seconds.
3. Turn on the switch, still holding the Factory default button do this for 30 seconds more.
4. Release the Factory default button, let the switch boot by itself.
5. After about 2-5 minutes, see if you can access the switches interface.

Nhellie26 wrote:
Try resetting the switch using the sequence below: Note: You'll be pressing the Factory default button for a total of 90 seconds. 1. While the switch is on (powered), push and hold the Factory default button for 30 seconds. 2. Turn off the switch, continue to hold the Factory default button for another 30 seconds. 3. Turn on the switch, still holding the Factory default button do this for 30 seconds more. 4. Release the Factory default button, let the switch boot by itself. 5. After about 2-5 minutes, see if you can access the switches interface.

Erm.

This switch doesn't have that button, only a reset button on the front.

DaneA

NETGEAR Employee Retired

Jul 22, 2015

Hi Secretdook,

As I have read this thread, it seems that your GSM7328Sv2 really turns out to be faulty. Since getting a replacement from Netgear is not possible, I recommend getting a GSM7328Sv2 switch. Kindly check out the authorized resellers of Netgear on this link below where you could possibly purchase a new GSM7328Sv2 switch:

http://www.downloads.netgear.com/files/NETGEAR%20Authorized%20Resellers.pdf

Regards,

DaneA

Netgear Community Team

JohnRo
NETGEAR Employee Retired
Jul 24, 2015
Hello Secretdook,

Upon checking our system, it appears that the RMA has already been processed. We'll look forward to your update once you recieve the replacement unit.

Thanks,