Forum Discussion

Guide

Mar 24, 2020

Solved

M4300 Boot Freeze after FW upgrade

Hi I just went through the firmware upgrade on a M4300-28G switch from version 12.0.9.3 to 12.0.11.8. After the reboot the switch was not comming up again. Re-powering the switch and watching on ...

dialsc
Apr 13, 2020
Hello

I'm happy to announce that support just shared a new firmware version (12.0.11.10) with me which, after installation, works.

Thank you NETGEAR!

Best

dialsc

DanielZhang

NETGEAR Expert

Mar 25, 2020

Hi dialsc ,

Good to heard your M4300 bootup with backup image.

Yes, NETGEAR QA team need the configuration file and also techsupport file for debugging.

If possible please send it to us for analysis.(following is guidance for techsupport sharing steps)

https://kb.netgear.com/31439/How-do-I-send-diagnostic-files-from-my-Managed-Switch-to-NETGEAR-community-moderators

BTW, if the upgrade is not necessary, please do not try to upgrade on this M4300 for now since we are not sure about this issue will happen again or not.

Thanks for your patience and cooperation :smileyhappy:

dialsc

Guide

Mar 25, 2020

Hi DanielZhang

I did what you asked me to do and send all the data/files collected to the support mail address.

I hope it helps and if you need anything else please just ask/call/what ever... ;)

Kind regards

dialsc

msi
Luminary
Mar 26, 2020
Hi dialsc thanks for working with Netgear support with whom I've made good experience in the past. If you can afford the time, please keep us posted when there is news here.

This will help others to better estimate if they should also update their firmware or hold out for a next release. Maybe you learn that your issue is due to a very specific condition with your switch model or your config and that most other setup are not affected. I've once hit such a very bug which was difficult for Netgear to catch in their QA process since it was tied to a very specific combination of M4300 models in a stack. However Support was quickly able to reproduce it in their lab once they knew the exact models and had the tech-support files.

Looking forward to an update in that matter. :-)
DanielZhang
NETGEAR Expert
Mar 26, 2020
dialsc msi

NETGEAR team are under analysis about this abnormal behavior.

We will update here when get any update .

Thanks.
- dialsc
  Guide
  Mar 26, 2020
  Hi all
  
  I can confirm that NETGEAR support has started working on this case. I'll also keep you posted once I/they know more.
  
  Best
  
  dialsc
  - dialsc
    Guide
    Apr 13, 2020
    Hello
    
    I'm happy to announce that support just shared a new firmware version (12.0.11.10) with me which, after installation, works.
    
    Thank you NETGEAR!
    
    Best
    
    dialsc