NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Cannot login - IP address
I have installed my switch about 2 years ago and wanted to access it again to deploy the latest firmware however I do not manage to access it through my browser via the standaard IP address that is indicated on the device...it shows an error message "this site can't be reached" - "ERR_CONNECTION_TIMED_OUT". Anyone who can help?
You were spot on, my other systems were not located on the same network as my switch. I did not change any IP settings, instead I followed the instructions from the manual:
1. Disconnect the Ethernet cable between the switch and the network.
2. Unplugged the switch’s power cord.
3. Reconnected the Ethernet cable between the switch and the network.
4. Plugged the switch’s power cord into an electrical outlet.
The switch powered on. The network DCHP server discovered the switch and assigned it an IP address that is in the correct subnet for the network.after that I reran the discovery tool and it found the switch - I could also access it via the web brower, using the newly assigned IP address.
many thanks for your help!
5 Replies
have you logged into your router to check to see if the router assigned it a different ip address?
Or used the switch discovery tool from the support site?
https://www.netgear.com/support/product/JGS516PE.aspx#download
yes I ran the discovery tool, I attached the result. Thank you.
are you running a double nat? (more than 1 router device)?
The switch is on a different subnet that the device you're trying to access from.what router do you have?
What modem/gateway are you connected to?
If the switch is connected to the gateway and the router/devices to a different that'll cause issues.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
