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Forum Discussion

el_pedro's avatar
el_pedro
Aspirant
Oct 03, 2022
Solved

Can't log into GS724TPV2 browser interface after Insight subscription lapsed

My trial Insight subscription has lapsed and now I can't log into the browser portal of my GS724TPV2  switch because I do not know the password. Neither 'password' nor '1234' work. I vaguely recall that Insight overrides the web interface credentials when you first connect the product to insight. How can I regain access to the switch management without factory resetting or subscribing to Insight?

 

 

Thanks

  • el_pedro

     

    Welcome to the Community!

     

    Once you add a device to a network location through the NETGEAR Insight app or portal, you will have to use the admin password for that Insight network location even when logging in to the local GUI.

     

    Have you tried using that password set on Insight? You should be able to manage the switch thru the local GUI even without Insight.

     

    HTH

2 Replies

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    el_pedro

     

    Welcome to the Community!

     

    Once you add a device to a network location through the NETGEAR Insight app or portal, you will have to use the admin password for that Insight network location even when logging in to the local GUI.

     

    Have you tried using that password set on Insight? You should be able to manage the switch thru the local GUI even without Insight.

     

    HTH

    • el_pedro's avatar
      el_pedro
      Aspirant

      Thanks Marc_V . Yes, I managed to log in eventually using the Insight password in the local web GUI. It kept saying that the login was incorrect. But I rebooted the switch, and tried again and it worked.

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