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Forum Discussion
smullin
Feb 05, 2019Aspirant
Choppy VOIP on lines passing through Netgear Prosafe GS752TP
It seems like I have tried virtually everything to solve Choppyness on my VOIP. We have Cogent 100/100 and recently upgraded from a Sonicwall TZ215 to a TZ400. I have tried every setting with Sonic...
- Feb 07, 2019
Thank you. I restarted both the switch and Firewall and there was a vast improvement. My individual phone was worse because the cord was coiled under my phone. Once I moved it away from the phone, the choppiness stopped.
JohnC_V
Feb 07, 2019NETGEAR Employee Retired
Hi smullin,
Welcome to our community! :)
It seems that you were having issues with the VoIP if it is connected to the GS752TP. As per checking, Firmware 6.0.0.31 is not included in our downloads page. May I know if you are running on beta firmware? You are correct that when a managed switch also works as unmanaged until you configure it. You may just try to reset it to factory default for you to check if that will work. Just in case that it was configured before, then you may set a backup.
Regards,
schumaku
Feb 07, 2019Guru - Experienced User
JohnC_V wrote:
...e GS752TP. As per checking, Firmware 6.0.0.31 ...
...what does read like the GS752TPv2 factory initial firmware version -> https://www.netgear.com/support/product/GS752TPv2#Firmware%20Version%206.0.0.31%20(Initial%20Release)
- JohnC_VFeb 07, 2019NETGEAR Employee Retired
Thanks for the correction :) I overlooked on that part.
It might be better if you can just upgrade the firmware first to its latest version and let's see how it goes from there.
Regards,
- smullinFeb 07, 2019Aspirant
Thank you. I restarted both the switch and Firewall and there was a vast improvement. My individual phone was worse because the cord was coiled under my phone. Once I moved it away from the phone, the choppiness stopped.
- schumakuFeb 07, 2019Guru - Experienced UserDoes not sound like a standards compliant network cable.
As well, check the exact model of your switch and update the firmware to a current version as suggested before.
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