Forum Discussion

Aspirant

Mar 10, 2022

Solved

Dead ProSAFE Plus 24 Port Switch with PoE (JGS524PE)

This switch stopped working and has a limited lifetime warranty but when I try to open a support case it says, "The chat queue is busy right now. Try again soon." What good does it do to have this if...

kohdee
Mar 17, 2022
Hi MikeH701,

I'll refer your account to our support team to reach out and help with your RMA.

Sorry for the inconvenience.

-kohdee

MikeH701

Aspirant

Mar 12, 2022

Hi ChristineT

Thanks for forwarding this on and I know you said you would let us know as soon as you know something but do you have any ETR. This switch is used for security cameras and ofc with the switch down so are the cameras.

Thanks

kohdee

NETGEAR Expert

Mar 17, 2022

Hi MikeH701,

I'll refer your account to our support team to reach out and help with your RMA.

Sorry for the inconvenience.

-kohdee