Forum Discussion

Aspirant

Apr 22, 2018

Solved

JGS524PE - ProSafe Plus Utility , The switch and manager IP address are not in the same subnet.

Hi all,

I have a JGS524PE ProSafe Switch running Firmware version 2.0.1.26 that have not been updated in a very long time. I wanted to update to the latest version firmware for this switch. I am a novice at switches and assumed I could use the ProSafe Utility to do this firmware upgrade. I tried the original version of the ProSafe Utility and it did load and displayed my switch. I hit apply and entered my password and then received the following error. "The Switch and Manager IP Address are not on the same subnet" .

I then updated the ProSafe Utility to the current version and got the same results. Any thoughts on what I can do to fix this issue? I see some posts with this error and tried this procedure with no luck.

To fix this subnet conflict:

Disconnect the Ethernet cable between the switch and your network.
Unplug the switch’s power cord
Reconnect the Ethernet cable between the switch and your network.
Plug the switch’s power cord into an electrical outlet.

Any help is appreciated.

Thanks

Firmware

schumaku
Apr 26, 2018
Of course you cant reach it - the first is the switch default IP address, the second is the IP address of your WIndows system. As these are not in the same subnet, the 192.168.0.239/24 can't be reached. temporarily change the LAN IP address of your Windows system to some address in the 192.168.0.0/24 (255.255.255.0) network, like 192.168.0.123. Now you will be able to reach the switch.

23 Replies

DanielZhang
NETGEAR Expert
Apr 23, 2018
Hi Cabinhaven,
Welcome to NETGEAR community！:smileyhappy:

Looks like you need to change IP address on PC to match JGS524PE.
1. Please confirm the IP address of JGS524PE.
You can get it from utility tools.

like below:

2. Then change IP address to same subnet on PC.

3. Close utility and then open it again to control JGS524PE.

May the solution help you.:smileyhappy:

Thanks,

Daniel.
- Cabinhaven
  Aspirant
  Apr 23, 2018
  Thanks, That does allow the ProSafe Utility to operate again. But it has the following effects:
  1. My Laptop will now only operate on WIFI while the IP is set to match the ProSafe Utility 192.168.0.239.
  
  2. when I tried to apply the new firmware 2.01.40 I get the following error:
  - schumaku
    Guru
    Apr 23, 2018
    Cabinhaven wrote:
    Thanks, That does allow the ProSafe Utility to operate again. But it has the following effects:
    1. My Laptop will now only operate on WIFI while the IP is set to match the ProSafe Utility 192.168.0.239.
    Yes, of course - the workaround was supplied to regain management control of your switch. Either to set an IP address matching your network, or ensure it's in DHCP mode so it will pick up a valid network config from your DHCP server (typically on the router). Then you cna revert the config change on your WIndows system again.