Forum Discussion

Aspirant

Mar 10, 2022

Solved

Dead ProSAFE Plus 24 Port Switch with PoE (JGS524PE)

This switch stopped working and has a limited lifetime warranty but when I try to open a support case it says, "The chat queue is busy right now. Try again soon." What good does it do to have this if Netgear blocks your ability to use the lifetime hardware warranty??? What do I do?

kohdee
Mar 17, 2022
Hi MikeH701,

I'll refer your account to our support team to reach out and help with your RMA.

Sorry for the inconvenience.

-kohdee

9 Replies

schumaku
Guru - Experienced User
Mar 10, 2022
On https://my.netgear.com/ -> MyNETGEAR -> My Registered Products - on this list, click on the registered device, and follow the [Request a Hardware Replacement]. With the RMA number available, you should get a phone number to call ...
- MikeH701
  Aspirant
  Mar 10, 2022
  Phone support is not an option. Chat is the only option.
  - MikeH701
    Aspirant
    Mar 10, 2022
    When I do the "Request a Hardware Replacement" it says "Something went wrong. Please try again later"