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Forum Discussion
Solved
Dead ProSAFE Plus 24 Port Switch with PoE (JGS524PE)
This switch stopped working and has a limited lifetime warranty but when I try to open a support case it says, "The chat queue is busy right now. Try again soon." What good does it do to have this if...
On https://my.netgear.com/ -> MyNETGEAR -> My Registered Products - on this list, click on the registered device, and follow the [Request a Hardware Replacement]. With the RMA number available, you should get a phone number to call ...
Phone support is not an option. Chat is the only option.
When I do the "Request a Hardware Replacement" it says "Something went wrong. Please try again later"
ChristineT - need your assistance here. Several similar reports recently, cause unknown (location? language? data?)
Use the [Request a Hardware Replacement] (left side) - and not contact support by chat or the like (as shown to the right) - then you get this:
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