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Forum Discussion

JeffSch's avatar
JeffSch
Tutor
Sep 21, 2019
Solved

Firmware Upgrade TFTP Timeout

I'm unable to compete the firmware upgrade 1.6.0.4.   Currently have version 1.0   I receive a TFTP Time out error when trying to update.   I have downloaded and installed the Pro Safe Utility ve...
  • JeffSch's avatar
    JeffSch
    Oct 13, 2019

    Success!!!

     

    Had to disable firewall and security apps.   Thanks for the support.

Johnkin's avatar
Johnkin
Aspirant
Sep 25, 2023

I had this issue with a Gs108e v3 switch, even after switching off the firewall I still couldn't upgrade it using the ProSAFE Plus App.ri

 

However when I connected to th switch using Chrome via the web interface it updated fine.

I was using the latest version of Pro SAFE plus and I upgraded the switch from 2.06.18 to 2.06.24 which is the latest at time of writing.

 

schumaku's avatar
schumaku
Guru - Experienced User
Sep 25, 2023

The ProSafe Plus Utility  is obsolete (End-of-life) and should - leaving a few exceptions aside where no Web UI is available, or if guided by support to update e.g. the boot loader - no longer be used. Note: This utility was removed from the User Manuals a longer time ago already. Preferred way is to use the Web UI all over. By default, the protocol used by the utility is no longer active, except for the pure discovery.

 

An no: The problem isn't caused by the fact the ttfp is udp based. 

 

 

  • Paul101han's avatar
    Paul101han
    Aspirant
    Oct 16, 2023
    But how can you find the IP of the switch you want to access if using just the web UI? Please keep the explanation simple as I’m very new to all this and everything I’ve read so far when seeking help assumes that the user invented string theory, in fluent Klingon.
    • schumaku's avatar
      schumaku
      Guru - Experienced User
      Oct 16, 2023
      Paul101han wrote:
      But how can you find the IP of the switch

      Start with the NETGEAR Switch Discovery Tool (NSDT) ...

       

      Paul101han wrote:
      you want to access if using just the web UI?

      Once you know the switch LAN IP address you might have to put the computer network adapter to the an address of the matching IP subnet in case there was not DHCP server active when the switch was started. Or better quick y power off the switch and  on again when connected to your home router LAN IP subnet.

       

       

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