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Firmware upgrade using the ProSAFE Config Utility fails on GS108Ev3 & GS116Ev2
First, let me say greetings from a newby on the NETGEAR Community and apologize for any rehashing of old/existing information. If this is the wrong thread for me to be on, would you please redirect ...
John, Check your DHCP server resp. the Attached Devices list for the IPv4 address assigned to each switch. Use a Web browser and connect by http on port 80 to each IP address. I'd expect to see a Load Mode in the Web UI on the suspect bricked switch - from here you can upload the effective switch image, the GS108EV3_V2.00.12.bin resp. the JGS516PE_GS116Ev2_V2.0.1.40.bin to be extracted from each ZIP archive.
When it comes to the ProSafe Plus Utility: It's hard to say what makes it's tftp server fail on a "random" machine out there. Could be an already active tftp server on the system, could be a firewall or any of these "Internet Security" packages silently prohibiting the service, whatever.
I apologize for that.
I inquired about which version of the ProSAFE Plus Config Utility is the latest, if its the v2.5.3 or v2.4.9 because the v2.5.3 is not posted in the product support pages of the GS116Ev2 and GS108Ev3 . I got a feedback that the latest version of the ProSAFE Plus Config Utility is v2.5.3.
I made a request for the ProSAFE Plus Config Utility v2.5.3 be posted in the product support page of all the ProSAFE Plus Switches which includes the GS116Ev2 and GS108Ev3.
Based from the current firmware status of your GS116Ev2 and GS108Ev3 which you have mentioned in your initial post, both switches are already in the latest firmware version. v2.0.1.40 is the latest firmware for the GS116Ev2, check this link while v2.00.12 is the latest firmware for the GS108Ev3, check it here.
For me, it is more convenient to perform a firmware upgrade through the web-GUI since both GS116Ev2 and GS108Ev3 supports web-GUI management. However, if you wish to upload the same firmware version (reflash the firmware) respectively using the ProSAFE Plus Config Utility v2.5.3, try the steps below:
1. Download again firmware v2.0.1.40 & v2.00.12 and make sure their file size are correct. The file size of v2.0.1.40 is 325KB while the file size of v2.00.12 is 230KB. Then, unzipped it.
2. Open the ProSAFE Plus Config Utility v2.5.3 as "Run as Administrator."
3. Install the ProSAFE Plus Config Utility v2.5.3 on other PC or laptop to isolate the problem.
4. Disconnect the GS116Ev2 and GS108Ev3 switches from your existing network. Both GS116Ev2 and GS108Ev3 switches will be back to their default IP Address which is 192.168.0.239. Connect the PC/laptop directly to the GS116Ev2 and GS108Ev3 and set a static IP address of 192.168.0.210. Then, perform the firmware upgrade using ProSAFE Plus Config Utility v2.5.3.
Regards,
DaneA
NETGEAR Community Team
I used the Chrome browser interface and was able to successfully update the firmware in both the GS108Ev3 (V2.00.12) and GS116Ev2 (V2.0.1.40) switches. It took the GS116 longer to download, flash, and reboot than the GS108. After the update and reboot on the GS116, I could not get the login page to display properly on Chrome. When I changed to Internet Explorer, I was able to connect. I could also connect with the ProSAFE Plus Config Utility v2.5.3. I don't know what the issue is with Chrome after the firmware update. After the update and very quick reboot of the GS108, I got the login page and was able to connect with Chrome as before. I could also connect with the Config Utility. Thanks for all the suggestions.
Regards,
-John
Thanks for the update. I'm glad to know that you were able to successfully update the firmware of both the GS108Ev3 and GS116Ev2 switches. :)
Since your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Cheers,DaneA
NETGEAR Community Team
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