Forum Discussion

Aspirant

Jan 04, 2024

Solved

GS305E

I just purchased two switches GS305E and GS308E. I cannot get either of them to be found on my network. I have the Netgear insight app on my iPhone and I am able to register both devices through ...

pforman
Jan 05, 2024
Resetting did not work. I got the other switch to be recognized and decided to send the GS305E back. Thanks for all your help and suggestions. I appreciate the help.

pforman

Aspirant

Jan 04, 2024

Thanks for the quick reply. I am not able to get to the switch's ip address. The connection times out. I am able to access other websites though. This is very frustrating!

Do I need to have a router between the gateway and the switch?

FURRYe38

Guru - Experienced User

Jan 04, 2024

No, I'd do a factory reset on the switch. Confirm the default managagement IP address of the switch from the installation guide or user manual. Set a static IP adderss on your PC to match subnet as what is default on the switch... with the last octet set to say .49 on your pc and subnet mask should be same as switch default mask. Then you should be able to access the switches management page then get it configured for your main network and subnet.

schumaku
Guru - Experienced User
Jan 05, 2024
What gateway are we talking of here? An ISP provided pure modem-like device, or is there a router and WiFi access built-in?

What IP addresses does Insight App discover from the two switches?

Yes, some NAT-router like device dealing with a local network LAN subnet, assigning IP addresses for more than a single computer is required.
- pforman
  Aspirant
  Jan 05, 2024
  Resetting did not work. I got the other switch to be recognized and decided to send the GS305E back. Thanks for all your help and suggestions. I appreciate the help.
  - schumaku
    Guru - Experienced User
    Jan 05, 2024
    pforman wrote:
    
    Resetting did not work. I got the other switch to be recognized and decided to send the GS305E back.
    
    The Insight App does - as well as the Netgear Switch Discovery Tool show the switches IP addresses. Similar, also your computer does have an indication of the IP address in use.
    
    Unfortunately you have missed to tell us anything about your network, which is unknown to the Netgear community. Questions have not been answered. It would be very easy to help -if- people would provide what we had asked for. And even worse, some ~~bad~~ unlucky advise was given -without- any insight what might be wrong.
    
    I'm convinced, there is -nothing- wrong with both switches. At least, it's very unlikely and somewhere in the 0,00x% probability that the one of the switches is bad.