Forum Discussion

Aspirant

Jan 04, 2024

Solved

GS305E

I just purchased two switches GS305E and GS308E. I cannot get either of them to be found on my network. I have the Netgear insight app on my iPhone and I am able to register both devices through ...

pforman
Jan 05, 2024
Resetting did not work. I got the other switch to be recognized and decided to send the GS305E back. Thanks for all your help and suggestions. I appreciate the help.

schumaku

Guru - Experienced User

Jan 05, 2024

What gateway are we talking of here? An ISP provided pure modem-like device, or is there a router and WiFi access built-in?

What IP addresses does Insight App discover from the two switches?

Yes, some NAT-router like device dealing with a local network LAN subnet, assigning IP addresses for more than a single computer is required.

pforman

Aspirant

Jan 05, 2024

Resetting did not work. I got the other switch to be recognized and decided to send the GS305E back. Thanks for all your help and suggestions. I appreciate the help.

schumaku
Guru - Experienced User
Jan 05, 2024
pforman wrote:

Resetting did not work. I got the other switch to be recognized and decided to send the GS305E back.

The Insight App does - as well as the Netgear Switch Discovery Tool show the switches IP addresses. Similar, also your computer does have an indication of the IP address in use.

Unfortunately you have missed to tell us anything about your network, which is unknown to the Netgear community. Questions have not been answered. It would be very easy to help -if- people would provide what we had asked for. And even worse, some ~~bad~~ unlucky advise was given -without- any insight what might be wrong.

I'm convinced, there is -nothing- wrong with both switches. At least, it's very unlikely and somewhere in the 0,00x% probability that the one of the switches is bad.
FURRYe38
Guru - Experienced User
Jan 05, 2024
Possible the 305 was faulty. Glad you got the 308 working.

Enjoy.

pforman wrote:

Resetting did not work. I got the other switch to be recognized and decided to send the GS305E back. Thanks for all your help and suggestions. I appreciate the help.