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Forum Discussion

customer_0's avatar
Mar 21, 2020
Solved

JGS524Ev2 Monitoring->Port Statistics->Clear Counters does not work

After upgrading FW to 2.6.0.43 in browser-based configuration UI, System->Monitoring->Port Statistics->Clear Counters does not reset counters.

The counters keep their values even after multiple clicks on 'Clear Counters'.

Can anyone confirm regressions with this FW version on JGS524Ev2 switches?

  • Retired_Member's avatar
    Retired_Member
    Mar 24, 2020

    customer_0 

     

    Welcome to Netgear community, I tried to upgrade from V2.6.0.35 to v2.6.0.43, everything goes smooth and well. Can I know from which version you upgrade to v2.6.0.43? because v2.6.0.21 or above has multi-languages support features, so if you upgraded from previous one, GUI showing up will be mesh, so it's better to clear cache and login GUI again. can you help check with my suggestion? I am standby and glad to help you, thanks.

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  • Retired_Member's avatar
    Retired_Member

    customer_0 

     

    Welcome to Netgear community, I tried to upgrade from V2.6.0.35 to v2.6.0.43, everything goes smooth and well. Can I know from which version you upgrade to v2.6.0.43? because v2.6.0.21 or above has multi-languages support features, so if you upgraded from previous one, GUI showing up will be mesh, so it's better to clear cache and login GUI again. can you help check with my suggestion? I am standby and glad to help you, thanks.

    • customer_0's avatar
      customer_0
      Tutor

      Thank you for your quick reply!

      Upgrade was from v2.6.0.24 to v2.6.0.43. The GUI looks perfect and language support is working.

      After some more testing, it seems to be related to the browser's cookie settings. Firefox 74.0 on 'Privacy & Security' set to 'Strict' does not clear, but it _does_ clear if set to e.g. 'Standard'. Both, v2.6.0.24 as well as v2.6.0.43 do clear statistics OK if the browser is not in strict mode.

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